Teacher

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39 Messages

Monday, July 3rd, 2023 1:39 PM

Closed

WGN and other terminated channels owned by Nexstar

Discovered last night that Uverse took away WGN. I am disgusted. Can't even find a link to view the current announcement of channel changes. Cost keeps going up, yet number of channels provided keeps decreasing. I give up.

1 Message

2 years ago

I just spent 40 minutes on a chat with "Josh" who swore that because the provider cancelled the contract that AT&T was not providing a credit to its customers.  Even when I encouraged him to go to tvpromise.com and enter my zip code and see the notification. Of course, the connection was then "dropped".  The link does not work for me to instantly gain the credit.  I feel this is common with AT&T as the same thing happened with the last outage.  The customer is then forced to spend hours on the phone for a credit that if AT&T was sincere would automatically be credited.  When I tried to change my service online I get the "call us for the best service" message.  Every few months there is a reason for me to recall that I need to dedicate an afternoon to becoming an EX- AT&T customer.

ACE - Professor

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8.2K Messages

2 years ago

I was able to do 100% of it online with no need for a phone call.

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2 Messages

2 years ago

We have been locked out of NBC stations here in SouthWest Michigan for several weeks due to apparent contract negotiations.  We are very frustrated and about ready to drop AT&T and stream.  We have had no communication from AT&T on the status of negotiations and therefore, have no idea if NBC will ever be active again.  Can someone at AT&T enlighten us here in SW Michigan before you lose us all?  

Note: This comment was created from a merged conversation originally titled Loss of NBC stations on NexStar in Michigan

Employee

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34K Messages

They are closed door negotiations and all providers go through negotiations same as AT&T 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

ACE - Professor

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8.2K Messages

Starting a redundant thread won't help a known issue get resolved.

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2 Messages

2 years ago

Will DirecTv bring back WGN?   I've been a D-TV customer for over 20 years!  The cost has become ridiculous.  I can't have FOX Sports unless I upgrade my channel package at a cost of over $35 month ON TOP of having to pay $13.99 a month just for my local sports.  So I lost my sports now I lose my WGN.   All you do is give me reasons to end my service.   When will you do something positive for customers?????   

Note: This comment was created from a merged conversation originally titled WGN

ACE - Expert

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28.3K Messages

Post your question in the DIRECTV FORUM

Closed.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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Observer

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2 Messages

2 years ago

So if you came to an agreement with Nexstar in 2019. Then why we being punished for your mistake. I want my local channel back. 

Note: This comment was created from a merged conversation originally titled Channel update

65 Messages

They may have come to an agreement in 2019 but that agreement ended this year and are trying to renegotiate so that you can continue to have the channels that you like.  They are not trying to punish anyone they are trying to keep costs low so that we the customers do not have to pay an outrageous increase in price.  Most of us do not want to keep paying more and more for the same channels.  All paid TV providers go through this if you cannot live without your channel then you could always try an over-the-air antenna the channels are broadcast for free and there are no disputes with an antenna.  Also, It was not AT&T that removed your channel(s) it was Nexstar the owner to try and get AT&T to pay more money to get them back.

I AM NOT an employee of AT&T and this is a public customer-to-customer forum. 

Contributor

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4 Messages

2 years ago

WJW Fox 8 in Cleveland has been out of the channel line up for weeks. Although Direct TV/UVerse says they are "negotiating," those of us that pay for and like this station have been out of luck while they diddle. Football season is here and local Fox carries many of the best games. ATT says they're protecting us from price increases, but how much can one channel charge? Just an excuse to jack already high rates and put it to their customers once again. We are due a bill credit for all the days we haven't been getting the promised service. And, they better get this fixed STAT or many will switch to a more reliable service.

Note: This comment was created from a merged conversation originally titled WJW Fox 8 in Cleveland Unavailable for Weeks

ACE - Expert

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28.3K Messages

You can apply for a one time credit of $10.  I just got mine.

Next….get an OTA antenna to watch your Fox affiliate.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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ACE - Professor

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8.2K Messages

What they said...but I was able to get a lot more than $10 off. It all depends what mojo you have.

How much can one channel charge? Nexstar wants double of what they were getting... greedy SOBs.

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7 Messages

2 years ago

For those of you that have said Uverse isn’t cable, what does that even matter? The technology of how that service is coming into my house and displaying on my TV is irreverent to the whole point of this thread, unless I’m missing something here. I used the word “cable” as a generic term, so to me the service I have with ATT is still cable-like.

ACE - Expert

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36.9K Messages

2 years ago

I misused the word “cable” as a generic term

FTFY.

The problem is the use of the word "cable" to mean "Television Service."  "cable" doesn't mean "Television Service."  "Cable TV" has been used, improperly, as an expansion of the abbreviation CATV, which means Common Antenna Television, where television signal is transmitted in broadband to a community from a common source, or antenna.  "Cable" is a lazy way of saying "Cable TV" or "CATV" and doesn't apply to U-verse at all. U-verse is Internet Protocol Television, it is transmitted over a packet switched network.  It is not CATV.  It is a Television Service or a Video Service.

Misuse of "cable" to mean things that are not bothers some people more than others.  Some people say Frisbee instead of Flying Disc when talking about one made by a company other than Wham-o.  Some people still say Frigidaire when referring to a refrigerator sold by someone else.  I have a little less of an issue with these than saying you have "AT&T Wi-Fi" instead of saying you have "AT&T Internet Service." 

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ACE - Professor

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8.2K Messages

2 years ago

It makes me wonder if we'll see a time when people refer to DirecTV Stream as "cable."

After all, they're paying for a bunch of channels that come into their house on a wire, are they not? And in some of these cases, the wire may be a black circular wire.

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ACE - Professor

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8.2K Messages

2 years ago

@JefferMC 

Here's a few more examples:

"increase their focus on educational programming. This factor, however, alongside the growth of platforms not subject to the rules, such as cable channels (including Cartoon Network, Disney Channel and Nickelodeon)"

https://en.wikipedia.org/wiki/Regulations_on_children%27s_television_programming_in_the_United_States

Follow that link and find this:

Cable television networks have since then revived the practice of debuting their most popular animated programming on Saturday and Sunday mornings on a sporadic basis.

https://en.wikipedia.org/wiki/Cable_television

The way-underused term "pay TV" is so much better, especially when these channels are widely available without cable.

(edited)

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2 Messages

2 years ago

I’m an AT&T customer. I have U/verse. I used to watch NewsNation on 1180. The channel is shut down due to a conflict with Nexstar. It’s been months! Do I have to go to another provider?

Elizabeth

Note: This comment was created from a merged conversation originally titled NewsNation

ACE - Professor

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8.2K Messages

All providers go through negotiations.

As a matter of fact, Spectrum just got into a dispute with Disney (Disney AND ESPN channels) and this could be a long one. Apparently Spectrum wants a package without ESPN channels...which Disney doesn't want AND Spectrum also wants Disney+ included in their TV packages.

If you switch, you cannot come back to U-Verse. You could also lose any other benefits such as Max or whatever promotional pricing you have.

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ACE - Professor

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8.2K Messages

Does ESPN show any MLB playoffs other than maybe 1-2 early round games? Of course they have all the coverage.

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ACE - Professor

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8.2K Messages

ABC owned-and-operated channels are lost. My local ABC is owned by Sinclair, so they'd be ok.

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7 Messages

2 years ago

ATT has blocked ABC for months and we still have no ABC channel available. Restore ABC to your customers or we will have to change providers. If we can’t get a main channel, then ATT isn’t worth what we pay each month. 

Note: This comment was created from a merged conversation originally titled No ABC Available

ACE - Expert

 • 

28.3K Messages

Without knowing your location or the affiliate station you are referring to, we can only assume that the station is part of the Nexstar standoff.

Nexstar is in broadcast negotiations with ATT.  This happens with all TV providers and all media owners. https://about.att.com/story/2019/att_nexstar_joint_statement.html

You can get a ONE TIME $10 credit if you are affected.  Go to tvpromise.com and follow the prompts.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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7 Messages

We live in Clarksville TN area 

7 Messages

We want the service we signed up for - not a token refund. 

12 Messages

You could use the $10 credit to pay for a month of ESPN+. Or you could get a free trial of YouTubeTV for 21 days.

7 Messages

How about I forego the credit and get the services I already paid ATT for 

Contributor

 • 

9 Messages

2 years ago

When will ATT uVerse start crediting my account for removing 2 out of my 3 local channels for 3 months ?

Note: This comment was created from a merged conversation originally titled Missing local channels

Contributor

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4 Messages

2 years ago

Hello,

I am not receiving FOX TV via AT&T.  Instead I get a message that the contract with Nextstar has expired.  

The only reason I pay for TV service on AT&T is for the local stations.  

When will the contract with Nextstar be renewed?

Thank you,
John Strebler

Note: This comment was created from a merged conversation originally titled I am not getting the local FOX TV (WJZY).

65 Messages

This is an on going dispute and we have been missing our locals for about 3 months now.  No one here can tell you when AT&T and Nexstar will come into an agreement as we are all just customers just like you.  AT&T is giving a 1-time credit of $10 for people who are affected by this dispute. To get this credit go to www.Directv.com/tvpromise and fill out your information.  This credit is for Directv & AT&T customers.  Just be patient and hopefully this will be resolved soon.

I AM NOT an employee of AT&T and this is a public customer-to-customer forum. 

Contributor

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4 Messages

I went to the cited URL, and it said in the next AT&T billing cycle, my $10.00 credit should appear.
Thank you for that info.  

65 Messages

Your welcome gald I was able to help you.

I AM NOT an employee of AT&T and this is a public customer-to-customer forum. 

2 Messages

Well, I only still have cable to watch sports.  And Fox8 in Cleveland is carrying the Ohio State football game Saturday.  If the dispute isn't settled before then, that will be the official day that Att U-verse will no longer provide me with any value at all and I will be cutting the cord.  Internet and Fubu TV will be in my future.

65 Messages

@Ignats75 Good luck with that. Fubo is the worst they drop channels all the time.  They dropped A&E networks and TBS and that is just to name a few.  At least with your AT&T U-Verse, you will get your channel(s) back it will just take a while, while they negotiate.  AT&T is much better than Fubo.  I know this because I  had Fubo for a while.  I left because they just keep dropping channels.

I AM NOT an employee of AT&T and this is a public customer-to-customer forum. 

2 Messages

2 years ago

I KC I CAN NO LONGER GET WDAF, CHANNEL 4 OR NEWSMAX, THEY ARE TWO OF MY FAVORITE CHANNELS. I SHOULD NOT HAVE TO PAY TO NOT WATCH THEM!

Note: This comment was created from a merged conversation originally titled LOSS OF CHANNELS

Employee

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34K Messages

Good lord take a moment to read some of the thousands of posts here in the forums regarding the issue. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

ACE - Professor

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8.2K Messages

I'm not sure why NewsMax is affected...that seems like something wrong with the user end.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

65 Messages

Your local channels are missing because of a contract dispute between Nexstar and AT&T.  But your Newsmax station not coming in is completely different from this dispute.  I know that at least 2 people have complained about their Newsmax channel being gone in the Directv Forums and now to hear this same issue from a U-Verse customer makes me think that this could be an area-specific issue with Newsmax not coming in anymore but not 100% sure as there have been so few complaints about this issue.

I AM NOT an employee of AT&T and this is a public customer-to-customer forum. 


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