New Member

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1 Message

Wednesday, December 2nd, 2020 3:02 PM

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When are you going to resolve the problem with TEGNA?

When are you going to resolve the problem with TEGNA?  It's disrupting my service in watching WFSS (channel 8 - ABC) in my area.  Customers should not have to deal with the petty problems between Uverse and TEGNA.  Work it out or lose a long time subscriber.

New Member

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2 Messages

4 years ago

Wow we are in a Pandemic and you take away the one thing we can do without any worry. You take our LOCAL channels away.We as customers pay a high price for Diect Tv.I work in THE EMERGENCY ROOM CARING FOR SICK COVID PATIENTS FIGHTING FOR THERE LIVES.WHEN I GET HOME I JUST WANT TO TRY AND DECOMPRESS AND ENJOY MY SHOWS.

Note: This comment was created from a merged conversation originally titled Where is NBC

ACE - Professor

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2.3K Messages

Use an antenna 


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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21.1K Messages

It was your local NBC that removed their feed.

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New Member

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2 Messages

4 years ago

This evening WXIA (Channel 11) and WATL (Channel 36), ATLANTA, stopped broadcasting on DirectTV.  The screen points subscribers to this web address.  What is going on and when will this be rectified?

Note: This comment was created from a merged conversation originally titled Loss of programming

ACE - Expert

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21.1K Messages

Whenever DTV and your local channels sign a new contract.

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New Member

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2 Messages

4 years ago

I need ABC back 😪 ASAP.  I pay too much money for you guys to start negotiating so late in the  contract that we are inconvenience with losing tv stations. 

Note: This comment was created from a merged conversation originally titled ABC

New Member

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2 Messages

4 years ago

Seems ridiculous the cost I pay for your service yet I don't receive it! Will my account receive a credit for this loss in service. So disgusted plan to look into other resources.

Note: This comment was created from a merged conversation originally titled What happened to Tegan channels 🤔

ACE - Expert

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21.1K Messages

So how much more do you want to pay?  Anything more DTV has to pay Tegan to renew the contact is passed onto your bill.  All TV providers go thru having to renew their contracts.

Read the TOS channels and programs are subject to change at anytime.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

4 years ago

how can I get my NBC station back along with ME TV ?  I watch these shows daily.

Note: This comment was created from a merged conversation originally titled NBC

ACE - Professor

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8.2K Messages

ME TV is usually a subchannel. U-Verse doesn't have these channels, except in very rare cases.

A simple antenna is all you need until the owner of your NBC station agrees to what AT&T is willing to pay for something you can get for free.

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New Member

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2 Messages

4 years ago

Where is my NBC?  Why are you removing it from my market?  These are just rhetorical questions.  I know the answer and that is GREED, pure and simple.  I do not blame Direct TV, I blame AT&T and will make my future purchase decisions accordingly.

Mary Collazo

Bangor, ME

Note: This comment was created from a merged conversation originally titled NBC

ACE - Professor

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8.2K Messages

Please place your thread in the right forum. I moved this from Watching U-Verse to Watching DirecTV.

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ACE - Expert

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2K Messages

Directv did not remove your local NBC station. The station owner pulled their station. Greed may very well be the reason but on who’s part? If the station owner is demanding more money, that would make them the greedy one, wouldn’t it?

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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12 Messages

4 years ago

When will I get my local 9 back.  What are you going to give me instead ?????

Note: This comment was created from a merged conversation originally titled Ch 9 usa

ACE - Expert

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2K Messages

You’ll get it back when they reach an agreement. You don’t get anything in it’s place. FCC regulations don’t allow it.

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Tutor

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12 Messages

Not quite right.   I have a contract to get local channels. I’m not getting it now so they have to fulfill my contract  in one way or another fcc means nothing.   Law means everything

Employee

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34K Messages

@Twsocks  you may want to read your terms of service they have a fleet of expenive attorneys that write them to cover such issues

terms of service (8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE).  You are paying for a TV service, not specific individual channels.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Employee

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34K Messages

8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE

Service may be temporarily interrupted or otherwise limited for a variety of reasons; some beyond the control of AT&T. AT&T reserves the right to refuse credit allowances for interruptions of Service. AT&T also reserves the right to modify or discontinue, temporarily or permanently, at any time and from time to time, the Services (or any function or feature of the Services or any part thereof) without liability. You acknowledge that AT&T may establish general practices and limits concerning use of the Services, including without limitation, the limits set forth in the attached Schedule 1 and Schedule 2.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

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2 Messages

4 years ago

Last year you removed the NFL Network and we saw no rate reduction. Now ATT an Tegna can't reach an agreement on our local news channels.  When are you going to start giving us the service we are paying for ? I'm just about to cancel all my services with ATT. You better get your stuff together ATT ! Fix it or give us our money back for the channels we don't get !

Note: This comment was created from a merged conversation originally titled ATT Service

ACE - Professor

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8.2K Messages

The NFL Network has been gone for close to two years because the NFL wants Sunday Ticket to be on more providers. They've since added more channels.

I went to my online account manager last night and was given the option of a $20 credit on top of my previous discounts that I called in and received.

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Employee

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34K Messages

terms of service (8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE).  You are paying for a TV service, not specific individual channels.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

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5 Messages

4 years ago

If DirecTV/TEGNA can't work this out, I will switch my provider to DISH.  I have been a DirecTV customer for over 20 years but local NBC coverage is very important to me.

Note: This comment was created from a merged conversation originally titled WHere is NBC/Local Bangor NBC Channel 2 Affiliate?

ACE - Expert

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2K Messages

Switching to Dish won’t solve anything. It will eventually happen to Dish too. It happens to all TV providers. In my local market, the local FOX and CW channel are currently warning their Dish customers they may be losing those channels. I’m pretty sure Dish loses channels more often than Directv.

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Employee

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34K Messages

Plucked from a another forum post:

rant]

Every year these threads appear.  And every year I keep wishing the carriers (cable companies and ATT) would hold their ground until the local's realize they are losing eyes for their advertising.   People blame the carriers for their "greed" and not supplying "their channels" that "they are paying for". 

 

First, they are not "your channels".  ATT can do anything they want to the channel lineup as per these terms of service (8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE).  You are paying for a TV service, not specific individual channels.

 

Second in this case it's the locals who are the greedy ones here asking for ever more and more money every year for something most anyone can get for free with an antenna (assuming the locals are in range - check here).  And then later everyone complains of their ever increasing bills when the one of the reasons for that increase is the "Broadcast TV Surcharge".  So guess who's actually paying for the locals for their greed ?we the customer

 

If the carriers stonewalled these locals maybe they would "blink" and put an end to this annual blackmail.  But it never happens and it's just wishful thinking on my part.  In reality the carriers and the locals eventually come to an "agreement" where the locals get less than they asked for (they probably asked for twice as much as they need anyhow if they truly need any more in the first place).  We end paying for the bill.  And it's always the carriers that are to blame.  There's a lot to blame and greed to put on the carriers, but this annual negotiation crap is not one of them.

[end of rant]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

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2 Messages

4 years ago

I signed up for ATT TV and I can't get my local channels then I want to cancel ATT TV. I watch WFAA Channel 8 in Dallas for everything so why should I pay a service and cannot get my local TV services. I am very unhappy with ATT TV.  Also if I cancel ATT TV I would like to cancel home phone and cell.

Note: This comment was created from a merged conversation originally titled I watch WFAA Channel 8 for everything and I'm not able to so can I cancel ATT

Employee

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34K Messages

Plucked from a another forum post:

rant]

Every year these threads appear.  And every year I keep wishing the carriers (cable companies and ATT) would hold their ground until the local's realize they are losing eyes for their advertising.   People blame the carriers for their "greed" and not supplying "their channels" that "they are paying for". 

 

First, they are not "your channels".  ATT can do anything they want to the channel lineup as per these terms of service (8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE).  You are paying for a TV service, not specific individual channels.

 

Second in this case it's the locals who are the greedy ones here asking for ever more and more money every year for something most anyone can get for free with an antenna (assuming the locals are in range - check here).  And then later everyone complains of their ever increasing bills when the one of the reasons for that increase is the "Broadcast TV Surcharge".  So guess who's actually paying for the locals for their greed ?we the customer

 

If the carriers stonewalled these locals maybe they would "blink" and put an end to this annual blackmail.  But it never happens and it's just wishful thinking on my part.  In reality the carriers and the locals eventually come to an "agreement" where the locals get less than they asked for (they probably asked for twice as much as they need anyhow if they truly need any more in the first place).  We end paying for the bill.  And it's always the carriers that are to blame.  There's a lot to blame and greed to put on the carriers, but this annual negotiation crap is not one of them.

[end of rant]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

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3 Messages

4 years ago

Another channel has bit the dust this morning I see.  People make sure and ask for credit on your account when this is over.  Spoke with Direct last month and the first person didn't have a clue what I was talking about when I mentioned loosing a channel due to the dispute.  I finally spoke with someone with some knowledge of what what was going on.  The almighty $ is what is this is all about.  Well this gal is going to get a credit when ABC ever comes back on air for the days unavailable.  Now CBS is gone.  The only thing we can do people is hit them in the pocketbook where it hurts.  Other channels are not available to us out here in BFE.  I pay for this service and I am not receiving it therefore I will get reimbursed.  Keep track people how long they are off air.

Note: This comment was created from a merged conversation originally titled So tired of this

ACE - Expert

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2K Messages

You can certainly ask but very unlikely you’ll get any credit. It is your local channels that pulled their programming, Directv didn’t drop them plus the terms and conditions say programming can change at anytime. I lost my local NBC channel. Thankfully I’m within OTA range and have an antenna. This is the first time I recall ever losing a local. They usually settle before that happens. 

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New Member

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3 Messages

Sandblaster I will receive a credit as you can see I have contacted them some time ago about the "first drop" and will do the same now on the latest.  The rep told me to keep track of the days I am without the channels. If you are paying for a service and not receiving said service a credit is due as long as it isn't the consumers fault.

Employee

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34K Messages

terms of service (8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE).  You are paying for a TV service, not specific individual channels.

would you expect a credit if the channel went out of business?

these negotiations happen every year and have never had anyone come back into the forums saying they successfully received a credit.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

ACE - Expert

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2K Messages

@Raem You may have gotten a credit in the past but if so, they didn’t have to give you one. I still think you won’t get one this time around but it won’t hurt to ask.

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New Member

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2 Messages

4 years ago

When will I be able to access WKYC again?

Note: This comment was created from a merged conversation originally titled WKYC

ACE - Expert

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28.3K Messages

AT&T and the station owners have not come to an agreement.

Check to see if you have the locast app on the Interactive page to watch local stations.  locast is not available in all markets.

Or use an OTA antenna.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

4 years ago

As of midnight last night we no longer receive ABC, a major network. They’re under Tegan network. For the amount of money we pay monthly they should be assuring that all channels are covered in the package/channels that were promised. I’ve only had direct tv for four months and am not very thrilled with it!

Note: This comment was created from a merged conversation originally titled Loss of major network channel

Employee

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34K Messages

Plucked from a another forum post:

rant]

Every year these threads appear.  And every year I keep wishing the carriers (cable companies and ATT) would hold their ground until the local's realize they are losing eyes for their advertising.   People blame the carriers for their "greed" and not supplying "their channels" that "they are paying for". 

 

First, they are not "your channels".  ATT can do anything they want to the channel lineup as per these terms of service (8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE).  You are paying for a TV service, not specific individual channels.

 

Second in this case it's the locals who are the greedy ones here asking for ever more and more money every year for something most anyone can get for free with an antenna (assuming the locals are in range - check here).  And then later everyone complains of their ever increasing bills when the one of the reasons for that increase is the "Broadcast TV Surcharge".  So guess who's actually paying for the locals for their greed ?we the customer

 

If the carriers stonewalled these locals maybe they would "blink" and put an end to this annual blackmail.  But it never happens and it's just wishful thinking on my part.  In reality the carriers and the locals eventually come to an "agreement" where the locals get less than they asked for (they probably asked for twice as much as they need anyhow if they truly need any more in the first place).  We end paying for the bill.  And it's always the carriers that are to blame.  There's a lot to blame and greed to put on the carriers, but this annual negotiation crap is not one of them.

[end of rant]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

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2 Messages

4 years ago

Why is KHOU Houston Channel Not Available any longer?  This is the most ridiculous thing I have ever heard of!  We use to receive "FREE" TV Channels and are now "obligated" to pay to watch basic channels and now it is gone!  This is the channel I watch the most and for as Much as we pay to watch these channels this is Crazy!  Put Channel 1011 KHOU back in the channel line up or I will find an alternate way of getting service!

Note: This comment was created from a merged conversation originally titled KHOU Houston Channel

ACE - Expert

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28.3K Messages

Negotiations have broken down but they always find a middle ground.

In the mean time, use your locast app on the Interactive page to watch those local stations or use an OTA antenna.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Employee

 • 

34K Messages

Plucked from a another forum post:

rant]

Every year these threads appear.  And every year I keep wishing the carriers (cable companies and ATT) would hold their ground until the local's realize they are losing eyes for their advertising.   People blame the carriers for their "greed" and not supplying "their channels" that "they are paying for". 

 

First, they are not "your channels".  ATT can do anything they want to the channel lineup as per these terms of service (8. INTERRUPTIONS, LIMITATIONS, AND MODIFICATIONS TO SERVICE).  You are paying for a TV service, not specific individual channels.

 

Second in this case it's the locals who are the greedy ones here asking for ever more and more money every year for something most anyone can get for free with an antenna (assuming the locals are in range - check here).  And then later everyone complains of their ever increasing bills when the one of the reasons for that increase is the "Broadcast TV Surcharge".  So guess who's actually paying for the locals for their greed ?we the customer

 

If the carriers stonewalled these locals maybe they would "blink" and put an end to this annual blackmail.  But it never happens and it's just wishful thinking on my part.  In reality the carriers and the locals eventually come to an "agreement" where the locals get less than they asked for (they probably asked for twice as much as they need anyhow if they truly need any more in the first place).  We end paying for the bill.  And it's always the carriers that are to blame.  There's a lot to blame and greed to put on the carriers, but this annual negotiation crap is not one of them.

[end of rant]

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

ACE - Expert

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28.3K Messages

Use the locast app on the Interactive page.

locast provides a way to stream* your local station using your Uverse receiver.  It's not available in all markets but it's worth a shot.

*Live streaming without the ability to record/pause/rewind.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

4 years ago

I cannot access local NBC and ABC channels.  I primarily watch NBC.  Is this temporary or do I need to switch providers?

Note: This comment was created from a merged conversation originally titled Not able to access local NBC and ABC channels

ACE - Expert

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28.3K Messages

Negotiations have broken down but they always find a middle ground.

In the mean time, use your locast app on the Interactive page to watch those local stations.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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