Contributor
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2 Messages
where the heck is the live player plug-in
I've been trying to find/download the "Live Player Plug-in" as required by Uverse, but only get directed to the following site - http://uverseonline.att.net/uv/configure-live-player-plugin
Any suggestion of where I can REALLY get the player download??
Thanks in advance!
Anonymous
1.9K Messages
11 years ago
You can use Java if your having problems getting live player to work. Java download here: http://www.java.com/en/download/index.jsp
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executivemike
Mentor
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13 Messages
11 years ago
Can't install the live player plug in on internet explorer 11 with windows 8.1 os. Is it compatible? Also the the player connects to the home network randomly using google chrome. The mozilla firefox brower is blocking the version 45 edition of java & it won't let me unblock it. It states the the newest version of java is not safe I attatched a snip pic
. Any ideas?
1 Attachment
mozilla java issue.PNG
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Anonymous
1.9K Messages
11 years ago
Okay I figured this out. I assume you are trying to view live TV at U-verse.com. It took me a bit to understand it. Once you log in and go to the live TV section and you get a green indication on step one "signed in". Then you need to click on "install Plug In". That takes you to the page with the Java, and Live TV. You MUST load the Java program and once it's done, click on the link that wants you to verify the version. Once you have done that the Java will turn green. Then click on LIVE TV and it will ask you to run that as shown in step 3. Once you do that it will all work.
I was a bit confused at first also. I thought you could choose between Java or LIVE TV viewer but you have to do Java first then the LIVE TV and accept/run it.
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SomeJoe7777
Expert
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346 Messages
11 years ago
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Anonymous
1.9K Messages
11 years ago
SJ....I am seeing the same behavior now also. It was working as of the last post I made above but not now. I did click on the not connected icon and received a Java security warning about allowing the AT&T site to use Java but it had an unknown certificate. I ticked the allow button and it still says it not connected. Msut be having verification issues?
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Wally1227
Contributor
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2 Messages
11 years ago
installed Java, I checked firefox for version (24.0 up to date), rebooted
2x. When I go to step 2, I've no buttons or hyperlinks.
I also tried w/Chrome and same results.
I use Avira and Spybot S&D (both free versions) and have turned them off
w/same outcome.
Regards,
Wally
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
Last night I tested this out. First, it seems to be a hodge podge of technologies, as it requires: Flash, Java and Silverlight, at least for the channels I tried. I realized after thinking about it that they may be at the mercy of the providers on some viewer technology. I had little trouble clicking the buttons to download / upgrade plugins, Java on IE being the biggest pain.
Anyway, I was able to watch a channel (Disney XD) on Chrome, which used a flash video player pretty quickly. This channel doesn't have the in-home requirement.
I tried to watch a show on G4, which does have an in-home requirement. It wanted the lastest version of Silverlight. Never was able to get it to work on Chrome, but after the second retry, it finally worked on IE (before that last retry it kept telling me I need to be in my home network, even though I was).
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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whiteblur36
Contributor
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1 Message
11 years ago
I recently helped my dad with this problem. He's in Colorado, and is staying somewhere with nothing but internet. The problem he had was similar to the above, no matter what he tried he could not get Live Player installed. We're both on Windows.
CNET has an alternative download for live player here: http://download.cnet.com/Live-TV-Player/3000-2139_4-10469284.html
Anyway, for us, this managed to fix the problem. He is on Mozilla and I am on Chrome. He has only tested it on NFL Redzone, though, so I can't vouch for it working on any other channels as some have mentioned the plugin variety varies.
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r.brunson
Contributor
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1 Message
11 years ago
Nope...java is only the first step in the process...
Somehow, you need to be able to "install" the LIVE Player Plug-in too
There's got to be a file pointer for server download somewhere
Anyone?
Windows 8.1, IE 11, trusted zones(http://uverseonline.att.net/)
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Kong57
Guru
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129 Messages
11 years ago
this is a old post
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hsanchez1984
Contributor
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1 Message
11 years ago
im running Windows 8.1 and had the same problem aswell running java live for any of the browsers. so i reinstalled java plugin. and was able to install live player plugin without crashing.
java win8 plugin> http://java.com/en/download/win8.jsp
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tomiswho
Mentor
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12 Messages
11 years ago
Win 8.1 here, Dell 17.1 Inspiron, Core i7 McAfee LiveSafe all purchased before we switched to Uverse TV 450/Internet/Home phone in Jan 14. Since then I have spent HOURS on the phone with ATT techs off-shore and in the US, including folks from the presidents office and social media office, all to no avail. All programs, Java, etc, are up to date. They have remotely "taken control" of my computer. I use Chrome, but have also tried IE and Firefox.
No problem getting the "not-at-home" stations, but it never recognizes that I AM!! on my home wifi network, for all the good channels. My little 7" Dell tablet on Android has no problem, I can get anything, but not much fun on that little screen unless I hold it really close to my face...... [sarcasm...]
I'm tending to believe that AT&T is advertising and selling (and charging for) a product they cannot supply nor support. Prove me wrong!
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JadedPixie
Scholar
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145 Messages
11 years ago
Did you ever get this issue figured out? I have the same model laptop and am having the same exact issues.
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aviewer
Expert
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3.2K Messages
11 years ago
I believe the plug-in install step uses a pop-up to activate. The viewing of that step is either blocked or must be allowed & the indication that it can be allowed is so subtle you do not see it.
Try to unblock pop-ups & study the screen very carefully to see availability of a pop-up.
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tomiswho
Mentor
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12 Messages
11 years ago
Well... figured it our for a couple days..... Running out of options for help with ATT I spend a couple hours on chat with McAfee folks. Yes, it was something in McAfee that was blocking/not trusting the ATT thingy that verifies I'm on my home network. Everything worked great until the next automatic update from McAfee, then back to not at home shows only. I'm getting too tired to spend anymore time with the tech folks. Obviously I haven't run into anyone smart enough to make this work and keep on working. By the way, my Dell 7" Android tablet works just dandy on all stations.... but the screen is a wee bit small and I can't HDMI it to the big screen.
This has been an experience that only reflects poorly on the AT&T/Uverse and McAfee tech people. Why don't these companies have people who can take care of this?
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