WHY CAN'T I GET AT LEAST ONE AT&T MEMBER TO ACTUALLY HELP ME WITH HBO GO????

Question

Let me start off by saying that I have spoken to 5 different At&t members over the phone and 2 members through the internet AND NONE HAVE BEEN HELPFUL! Ok here it goes! I used to live at home with my parents who had At&t and had every channel like HBO and Showtime. I have a Samsung Smart TV, an Apple Mac book pro, a Kindle, and a HTC cell phone. I was always able to stream HBOGO and ShowTime through all of these devices. My problem started when I moved in with my boyfriend. When I moved my parents no longer wanted to pay extra for HBO or Showtime so they downgraded their package. I was fine with this because I was moving with my boyfriend who also has At&t U-verse and thought that I could just log in on his because I was paying for half of it. I was WRONG! On all of my devices it keeps logging me IN on my family’s AT&T account even if I try to log out and log back in it automatically logs me in. This is a problem because my family doesn't have HBO or ShowTime anymore. I thought that it was just my Smart TV but it is happening to ALL of my devices. I have reset all of my devices to factory setting, deleted all of my history on my internet even all the 'cookies' and nothing works. I have no idea how my computer or kindle or TV could remember all of my passwords even after I had completely rebooted everything. I NEED HELP OR I WILL GET A NEW CABLE PROVIDER!

That Don Guy · Answer

I am not familiar with how, say, HBO Go works, but how are you "logging in"?

If it's a username/password entry, then there's probably something in your account that points to your parent's U-Verse account and not your boyfriend's.

Dows your boyfriend have a smartphone? Can you log in on that? Could he sign up for HBO Go?

amalibu4mallory · Answer

Yes it is an email and password log in. my boyfriend does have a smart phone and he is able to log in to his HBOGo account. I am also able to log in on other devices with his HBOGO account the problem I am having is everything that I have signed in with my family’s account will no longer allow me to log out and use his log in. It would be fine with using his phone for HBOGO but I am paying for HBO and I think it should work on all of my devices. I shouldn't have to buy new devices just to have HBOGO work. It's just frustrating because AT&T keeps blaming my device BUT it's happening to all of my devices not just one so it can't be them. It's their HBOGO website. The last time I talked to an AT&T U-verse member they told me that I should just pay my parents the difference for them to put HBOGO back on their account......REALLY?!?!?! That isn't a solution and the more I look into this problem the more people I fined complaining about it the same thing. They either need to look into it and fix it or they need to give people a discount because we are paying for a service that is not working!

GeekBoy · Answer

I would suggest you contact HBO. I believe they are the ones who provide the HBOGO service, so they should be able to tell you how to change the account associated with the device. It may be something simple, it may be more complex. I can't say because I don't have HBO (or any cable TV service), but since they are the provider they should be able to help you.

Jerry B.
"GeekBoy"

--

Anonymous · Answer

That is a security device to keep people from sharing signin.  What you have to do is log out and create a new account with your boyfriends uverse signon.  That will delete the old sign on.  Then you have to unlink your other devices and relink them.  After that you should be good to go.

Italianlady69 · Answer

Since AT&T has the Chat Service, that's all I use.. I have been using chat over the years, The best thing for me. I have never had problems or issues with the Chat Agents. They are friendly and Courteous, and will help me till my problem is resolved. I find it so more beneficial than having to call and go through all the prompts to talk to a Live person. And I have to add 'Patience' is there middle name. I always a 100% on the survey.. I Love Chat!!

Kong57 · Answer

Delete your Uverse apps then clear your cache and memory. Restart device. Reinstall app Make a new sub-account on your BFs account. Now log in with that new sub-account.

stclair55 · Answer

OMG. AT&T sucks. I have wasted hours ... literally hours ... of my life that I will never get back talking to CSRs that can't help me. And you will love this: 2 of them actually told me "I'm not trained to do that." To which I reply: "Why not???" I chose AT&T over my local cable monopoly b/c it was cheaper. Which I guess proves the old adage that you get what you pay for. I signed up for the "triple play". Two out of three suck. The phone is fine but they should stick with what they know b/c the TV and internet suck. You know how many TV channels I get? Seven. SEVEN! The other TWENTY-SEVEN are all like ATT Uverse" b,s,, paid programming, online shopping or reality TV, NO USA, NO TNT, No ... uh ... oh yeah -- NO ANYTHING I WANT TO WATCH!!! And, yeah, anytime I call tech support I can hear the clock ticking as my life passes by and I get no help. I don't know where you live but I would suggest calling whatever, any other provider, and see if they offer a contract buy-out b/c you know that's where att is making all their money -- from dissatisfied customers switching providers that will pay off their contract.

I have NEVER been so unhappy with ANY provider of ANY thing in my life!!

stclair55 · Answer

I have 'chatted' my butt off and after having spent hours (literally) for an assortment of problems have never found anyione that could help. Soooo..., tonite, after about 30 mins. with another CSR who, once again, couldn't help me, he/she gave me a phone number for 'ConnecTech' and do ya wanna know what she told me 'up front'? She said that there would be a 'small fee' for their help! That's bull-crap. For what I'm paying for some really crappy service I should NOT have to pay for some tech support that might actually help! That's like intentionally giving crappy customer service just so they can milk us for more money. In my book, at&t sucks big time.

JefferMC · Answer

@stclair55

ConnecTech is a paid service for technical issues that are not within scope of normal support. When you go over some CSRs heads, they'll foist you off on ConnecTech when they should not. On the other hand, depending on what your issue is, it could be appropriate.

I can't see that you've actually posted what problems you're experiencing, other than you don't have enough channels and "two of the three services suck." Perhaps if you would be more specific we can direct you to the right channels to get things worked out for you

Kong57 · Answer

Basicly he just flamed a thread that someone else started

amalibu4mallory · Answer

I did chat with them and the women I was speaking to said that she didn't know what was wrong so she was going to call me later on that day with a resolution. SHE NEVER DID! I called them the next day and I told them what happened and I even printed out our conversation and all they did was apologize and they made me start everything all over again. Like they were doing the same things that the women had me do before when we were chatting. I've been going through this for a few months now so my patience is GONE!!! I have paid every month and I feel like I should be getting a discount because it isn't working and I am paying for it!

amalibu4mallory · Answer

What about my computer because I don't have apps on it? I tried this on my TV and it didn't work=-(

amalibu4mallory · Answer

I did this and it didn't work because all of my devices remember my old log in so it automatically signs me in.

amalibu4mallory · Answer

Focus on their problem focus on mine! LOL! What about my problem it's legitimate and NO ONE HAS HELP TILL THIS DAY!

JefferMC · Answer

amalibu4mallory, Did you try this suggestion?

@Kong57 wrote:
Delete your Uverse apps then clear your cache and memory. Restart device. Reinstall app Make a new sub-account on your BFs account. Now log in with that new sub-account.

I've not used HBOgo so I really don't know what to suggest.

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amalibu4mallory

WHY CAN'T I GET AT LEAST ONE AT&T MEMBER TO ACTUALLY HELP ME WITH HBO GO????

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WHY CAN'T I GET AT LEAST ONE AT&T MEMBER TO ACTUALLY HELP ME WITH HBO GO????

That Don Guy

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stclair55

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