ACE - Master
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1.4K Messages
You may have to reset your boxes for free preview
Just after 1 AM ET, I noticed that the HBO channels no longer had the "you are not subscribed" banner but they were black. Only one worked. I restarted the box and all were then working. Enjoy!
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
baseballisback
ACE - Professor
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8.2K Messages
10 years ago
This is FANTASTIC advice!
Whenever I notice anything is funky or doing something it should not be doing, I restart the box that isn't working via the menu. If the issue is still occuring, I unplug the RG (modem) for approx 30 seconds. If the issue is still occuring, then I call tech support.
U-Verse also has an on-screen diagnostic tool via "Menu --> Help --> Troubleshoot & Resolve"
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