Do you need some help resolving some issues with your DIRECTV service?
If so, you’re in the right place.
Are you experiencing a DIRECTV outage? Are you seeing errors on your screen? Is your video streaming acting up? Are you losing service or signals? Are you running into issues with the DIRECTV Everywhere app? We’ve collected all of our best support content in one place for you to use to resolve all of your DIRECTV concerns!
Featured DIRECTV Outage & Error Content
Check for DIRECTV service outage
Sometimes errors or outages can occur that interrupt your satellite service. We can check for outages in your zip code and complete a full service check for your address and account!
Troubleshoot error codes & messages
Learn how to troubleshoot DIRECTV error code numbers and messages.
Protection Plan
Get the ultimate coverage for your entire DIRECTV® System at home from $8.99/mo.
Equipment upgrade req's new 24-month agreement.
Download the DIRECTV App
Now you can enjoy your DIRECTV entertainment on-the-go with the DIRECV App for smartphones and tablets. Watch live or recorded TV and choose from over 65,000 titles on demand.
Read the latest DIRECTV solutions...
Accepted Solution
Genie upgrade question
I have an older Genie DVR and would like to know what it takes to upgrade to the Genie 2 so I can get 4k. I don't have or want an internet connection for the DVR now and wondered if this is a requirement, and would I need a new dish as well? I read that some features may not work with an older dish,
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Satellite
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Accepted Solution
New info pages are rolling out for DIRECTV satellite customers
DIRECTV satellite customers will start seeing an upgraded browsing experience that makes finding what to watch a whole lot easier. We’re introducing a new, structured Series Info Page, along with updated templates for Episodes and Movies, designed to bring everything together in a cleaner, more orga
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Satellite
386
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Join the latest DIRECTV conversations...
ESPN Unlimited access
Ever since The rollout and multiple calls to get ESPN unlimited. I still haven’t got access to it. I don’t know who to speak to to get this issue resolved because every time I call Customer Service I know it’s outsourced out of the country and every time they try to help me it’s always the runaround
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Satellite
11
1
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been trying to resolve a Bill issue
We canceled our DIRECTV services due to the incompetent customer service and now it continues because the bill I received did not make sense and it did not have a date to pay, but it just said when we receive it. Also have been calling multiple times with no one in the United States. The last person
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Satellite
20
2
0
New upgrade blows
I hate it. Every upgrade DirecTV does, it gets worse. I agree with all the complaints mentioned, but when I select a show from the guide, I have to double press the "select" botton. Push once to watch, but a tile shows up giving me an option to watch it live. Then I have to press "select" again to w
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Satellite
40
4
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Closed
Unable to Delete Recording(s) in DirecTV for Roku 2
Since my thread "Unable to Delete Recording(s)" was abruptly closed, I had to create a new one. To Ludwick577: Since the issue occurred on the Directv Roku app I posted to this forum. Where was I supposed to post to? Should I have flipped a coin? One can have the Directv receiver plugged in and not
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Satellite
35
2
0
SWM splitter, LNB, or bad cable?
My Gemini's DECA (cable to ethernet adapter) stopped working. Tested with both a gemini and a laptop. Swapping it out the DECA didn't help. The DECA was the old style that has power and usb-power connectors. A couple of weeks prior, I had repaired a cable that the lawn mowing people cut. I took a lo
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Satellite
47
4
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Additional DIRECTV Outage & Error Support
Troubleshoot sound issues with TS&R
If you’ve lost sound on DIRECTV, or your audio and video aren’t synchronizing, let us help. Try Troubleshoot & Resolve online or read through a few tips.