New Member
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2 Messages
FedEx won't accept return equipment
Followed the instructions per website of returning unboxed equipment to FedEx printing copy store. This is the official store in my town. FedEx refused to accept it without a label and box. Showed them. The policy on the website. Still refuse to accept it without a label or a QR code this time. Tried calling DirecTV for help and basically got nowhere. Apparently there is some issue with shipping labels and boxes.
Juniper
ACE - Expert
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23.8K Messages
3 hours ago
Not all FedEx/The UPS Store locations participate in the free return program (not needing box or label, just your DirecTV account number). If they are listed as a participating location then either the listing is wrong or the employees at that store are not properly trained.
I would double check participating locations near you. If you are too far (10 miles as I recall) from one, you can request DirecTV send you a prepaid return kit. This is where they send you a box by FedEx to be returned by USPS (that is regular postal service, NOT UPS).
https://www.directv.com/support/article/000093574
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rod_moore
New Member
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2 Messages
2 hours ago
The location I went to was the location provided by DirecTV support and also listed on FedEx website as the correct site. It is listed as a Fed Ex Office Print and Ship Center. I'm assuming the employee isn't trained. I'm going to try a location tomorrow in another city.
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Juniper
ACE - Expert
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23.8K Messages
1 hour ago
If both DirecTV and FedEx's websites list that as a participating return location then I would submit complaint with FedEx so they can address training. (or update listing if possibly out of date or just a pure error).
Hope the other nearby location does fine. Just make sure to get receipt showing what they took possession of.
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