Satellite Equipment

I got the Gemini to use with my Genie in December. In March it stopped loading or opening apps. It says there is a problem with HBO or that there is no internet connection. After two days of unplugging and resets and hours of DIRECTV support calls they decided the unit was defective and shipped anot

Just upgraded our 20-year-old avr with a Denon avr-S570BT. I have searched for hours to try to find an answer to why I cannot get it to pair with our Genie RC73 remote. The set up is the genie runs to the avr via HDMI in the SAT port, then from the avr to the tv via the monitor port to the HDMI arc

Ten years ago when I had DirecTV it was very simple to take the receiver from home and the extra round dish, look up the settings and set it up. I recently went back to DirecTV satellite and see things have changed. Will it be as simple as before? I have the Genie Gen 3 HR54-500 receiver at home. It

Just curious about what others think about the Gemini remote? I personally think it is a swing and a miss. The ergonomics of it aren't good. It has an odd shape, it doesn't feel good in your hand, the number buttons are too low on the remote and the lettering on the buttons are too dark. The backlig

I need to return my equipment. I have gotten nothing. I need to know where I can return the equipment. I’ve called several times and they said it will be in the mail. I’ve gotten no return labels at all. Please help me get this equipment back to you.

Is it true that the H26k receiver is being discontinued? We just had an installer out to add 2 more receivers to one of our customers bars and they brought H44 boxes and said the H26k is no longer going to be made and it was discontinued. This seems crazy to me. Please if you know anything, comment

so I live in a hotel that has DIRECTV on all TVs apparently a parental control was set by – I’m assuming – a previous guest cause none of the default codes work. The management doesn’t seem to know how to fix it. The maintenance can’t fix it I tried to do a factory reset but he asked me for the pare

We’ve been Directv customers for over two decades. Recently had our Genie upgraded to the Genie 2 after we started having issues with one of the boxes. We’re now on our third Genie 2 receiver in three weeks and it still doesn’t work. The equipment is in the account but it says not connected to the i

Having issues with only one receiver not being able to change channels. Tech told me these receivers can be hidden and still function. Am I missing something? All the other receivers function properly hidden behind furniture. Another possibility is to ad an IR cable, could someone tell me which type

I'm trying to align my new Directv dish after a large limb took out the old one! Everything else looks great but 99(s) is hanging in the upper 60s, should I keep trying? Have any idea what's on that satellite, and is my wife going to kill me if it doesn't get better? Thanks