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2 Messages

Monday, October 16th, 2023

Pairing My Directv Remote to Hisense TV

I have a Hisense Model 55u6k tv that doesnt want to pair correctly with my Directv RC71 Remote. None of the codes seem to work correctly when I pair automacically.What do I Do?

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Community Support

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256.3K Messages

3 years ago

Hi @tyler3769, we realize having your remote working properly is a must. Follow these steps to set up your Genie remote to the Hisense TV:

1. Point the remote at your Genie HD DVR, Genie Mini, or Wireless Genie Mini.
2. Press and hold the MUTE and ENTER buttons. Stop when the green light at the top of the remote blinks twice.
3. When the TV screen displays Applying IR/RF setup, you are in RF mode and ready to program the remote.
4. Power on the device you want your remote to control.
5. Press MENU on your remote.
6. Select Settings > Remote Control > Program Remote.
7. Select the device you wish to control with the remote.
8. Follow the on-screen prompts to complete programming.

We'll send you a DM for further assistance. Gabriela, DIRECTV Community Specialist

ACE - New Member

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5.2K Messages

3 years ago

What is the DIRECTV receiver model? The RC71 may not have the newest Hicense programming attached to it so you may need the newest RC73 remote so that the Hicense pairs properly with the TV. 

New Member

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2 Messages

3 years ago

well, we were told its the most updated receiver available in our area...?

So, i guess i'll try the rc73 remote and hope that works better.

Thankyou!

Community Support

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256.3K Messages

3 years ago

Tyler, we hope that you can enjoy our features with the remote RC73. We're here for you, DIRECTV is ready to help you anytime you need us. Laura, DIRECTV Community Specialist

ACE - New Member

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5.2K Messages

3 years ago

@tyler3769 

I would assume DIRECTV was referring to the Gemini model C71KW, which uses a newer remote known as the RC82V. Check the model number and let me know. 

New Member

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1 Message

16 hours ago

I have a RC73 remote and a Hisense Fire tv Model 50QD65QFC...the function of pair from the settings menu isn't available...Ive tried soo many number codes and nothing has worked...The function of the remote where you use 991 and then channel up doesn't work either (it gives me a red light when I hit 1)

Community Support

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256.3K Messages

14 hours ago

Hi, @Shtucker. The 991 code is a search command rather than your actual TV brand code, which is why it is failing. To unlock your settings menu and link your remote, please follow these steps:
    1. Make sure RF is enabled on the Genie Remote.
    2. From the remote, select Menu > Settings > Remote Control > Pair/Program Remote > Program TV.
      Enter Hisense as the TV brand.
      -  If the screen shows Code Transmission Failed, select Try Again and manually test these individual codes one at a time: 13382, 12183, 12098, 11314, 12419, 12355, or 10748.
    3. An onscreen display (OSD) asks you to confirm the code works by pressing VOL+.
      -  If the code doesn't work, select Try Next Code.
    4. Once the TV is successfully programmed, you may program an audio device, if desired.

 Kenneth, DIRECTV Community Team


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