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How do I send a message to upper management over what poor service and high prices are forcing me to end service after 28 years

I have been through a living (Edited per community guidelines) over the past 45 days with Direct TV jacking up my rates by 35%? I have been through many problems over the past 28 years and thought this was better then cable. For awhile it was but recently your prices have become outrageous. I was in

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4K Channels could not be authorized for this location

I have a new installation, Genie2 HS17 + C71KW, when I try to tune any 4K channel (106,107…) a pop up message says “The program you selected could not be authorized for this location “. I have refreshed receiver, called customer care several times, a technician replaced boxes and lnb, I tried a reve

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April 2026 update terrible - need ability to record Other Ways to Watch episodes

New interface is terrible for anyone who manages their Upcoming Recordings. Ways to Watch feature does NOT allow you to record.... Instead you now have to search, hunt, and peck your way through the guide to do each separately. Please fix and bring back the ability to record different/later airings

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Recording List

Please bring back the old list of recordings. The new version is terrible!

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Please restore the old LIST format for recordings

If anyone at DirecTV actually reads this, please restore the simple “list” function of recorded programs. Two days ago, its was replaced on my satellite service with a cumbersome, counter-intuitive image-based screen with a “browse” button that doesn’t browse, it takes you back where you started in

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BLUETOOTH FREEZES SATELLITE FEED

Recently when I connected any of my bluetooth headphones to my Gemini box, the satellite feed froze, and if I change the channel, all I get is a black screen with the channel information header. The apps work fine. Tech support sent me a replacement box and said that the updated firmware would solve

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Fox Local missing 3 1/2 years

Dear DirecTV, If the issue with ESPN Unlimited seemingly cannot be fixed, and I've gotten none of the promised notification that is has, for months, then the issue of a missing Fox Local Channel is most frustrating. I understand carriage fees and the 'fights' you guys get into. I know the process. I

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Old past due bill

I use to have direct tv and I had it shut off I need to know if I had a old past due amount and how much but I do not have my old account number

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Not able to watch Dodgers game on 690 in Hawaii

Is anyone in Hawaii experiencing a 727 error when trying to watch the Dodgers game in Hawaii? This started happening to me from June 2nd. Called technical support several times and they keep telling me it’s regional blackout issue, MLB tv is saying it’s a tv subscriber issue.

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Are still there Genie mini 4K C61K available?

Can I get a Genie mini 4K box from Directv? I’d like to add a new box for a third TV, I have Geminis wired but I don’t like them.

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NOT FINDING WHAT YOU'RE LOOKING FOR?