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Latest Conversations
Santa tracker
I really hope the Santa tracker comes back this year, it was a stable to my family's Christmas for years and we were so sad that it was unavailable last year so please bring it back because I know I am not the only one who wants it back.
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Watching on Satellite
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Wrong Local Channels on Stream but correct on Satellite
I used to live in St. Louis (63141), but 5 years ago moved to North Carolina (28078). My local channels on my Directv satellite reflect the local North Carolina channels accurately, but online and through any mobile app, they still show the St. Louis channels. The billing information has long since
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Watching on Satellite
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Closed
horrible customer service. email address listed doesn't work
I continue to recieve emails stating that my payment has failed. I have spent way too much time on the phone and chats with incompetent reps who I struggle to understand with super thick foreign accents. Today one of them said my last payment went through so these payment failed messages I keep gett
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Satellite Account
158
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Accepted Solution
my new Directv remote will not turn off my T V, it turns off my genie & brings up my tv apps, try again & same thing happens.
my new DirecTV remote will not turn off my TV, it does turn off the menu & then brings up the TV apps....I have tried several times, but same thing happens
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Satellite Equipment
121
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Can't watch TV on my iphone
I can’t watch DIRECTV on my iPhone. I can on my TV and iPad. I have uninstalled and reinstalled the app several times. I get: “we’re having some issues on our end. Give it some time and try again signing again later. Care Code: 500”. This has been going on for several days. Anyone have any suggestio
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Watching on Satellite
34
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Two missed appointments
The mini in our Living Room is no longer connecting through WiFi to our "base station". It has worked for years. On Tuesday of this week (November 18, 2025), we called technical support and after "troubleshooting" (which included the technician wanting us to test the WiFi on a wired device), the tec
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Satellite Equipment
65
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Most direct (best) way to activate a new HR54 Genie
After the hard drive in our 5 year old HR54 failed several days ago, I've now just received (from Directv) a new (to me) HR54-500C-R. I have tons of notes from the last time I activated the previous box 5 years ago but right out of the gate, I had problems back then that I'd like to avoid if possibl
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Satellite Equipment
82
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Trying to Understand why my bill went $80
I have been a customer for over 30 years, and I love the TV service, but I dislike the customer service because my bill is never the same. With combined billing, there's always one problem after another. I am a senior citizen on a fixed income, so an $80 increase—due to a promotion being removed fro
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Satellite Account
106
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early termination fee
If I signed up for Directv satellite at roughly $150 a month for 24 months and decided it wasn't for me, am I correct in assuming the most it would cost me is 24x $20 or $480?
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Satellite Account
58
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unable to cancel service
I have been trying to cancel my satellite service; but the menu at 800.531.5000 keeps repeating without sending me to an agent
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Satellite Account
62
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