BLUETOOTH FREEZES SATELLITE FEED

We're sorry to hear that the problem persists even after the Gemini device was replaced, @cheshirecb. We've forwarded this to our team for further investigation, and we'll let you know once we get an update.

Yes same here, I hadn't used my headphones on my Gemini for a month and now that I was trying to watch TV while my wife was sleeping as soon as I connected any headphones because I tried 3 different pairs and it immediately stops programming.

What I did notice is that they work fine on the apps but not Live TV or recorded save programming.

Exactly what I'm experiencing.  And it is happening on all of my receivers; not just one.  

Just an update to this....  A tech was sent to the house to check out the system.  He replaced the tower, but this did not solve the problem.  

It seems no one at DirecTV has any clue how to fix this.  Although the tech told me they created another support ticket, its been a couple of weeks and nothing has changed.

As a work around I am using a Bluetooth transmitter with an optical input.  If you want to utilize this for audio only  (without the television on) for an extended period of time I'm pretty sure you'd need an HDMI pass through because the Gemini box will turn off automatically.

Sorry the issue is still not resolved. Our engineering team is now investigating this deeper, and we'll provide an update once available. Rizza, DIRECTV Community Team

Thanks for your patience. We have identified the issue and will release a fix before the end of the year. Rhyan, DIRECTV Community Team

Cheshirecb, 

I was just going to say that I don't think it's a physical issue it feels like when they did the update they probably put something into it that blocked that option.

Whatever software update was made blocked the Bluetooth option for us.

We will just have to wait for a new update that hopefully will fix it.

If the engineers know what code they put in that blocked it in the first place.

We will just have to wait and see.

I'm hoping they release a fix for this soon myself, i use a receiver on a 4k monitor i have in the garage, they monitor has built in speakers but they are barely loud enough

Same Here, All of my C71k units (3x) are experiencing the same BLUETOOTH issues.  This all started after an upgrade hit my main Genie DVR back in May.

Its absolutely mindblowing. 

I have been using the same headphones no problems for years.
Nothing works, factory resets both on C71k and Genie DVR have done nothing to fix.

Bluetooth pairs to device, Satellite feed freezes. However YES, streaming apps have no issues with BLUETOOTH use.

I purchased a seperate BLUETOOTH transmitter w/optical input that is taking care of the issues. 

Directv please fix.

They confirmed the issue has been identified, which is good as no more back and forth on where the problem is caused from. However, they are releasing a fix before the end of the year? That is rather wide timeframe for a small (though annoying) issue.

Wonder what is so special or unique about what they have to change where it could take up to 6 months.

it is definitely hardware related for sure no doubt about it. as I mentioned earlier this all started after an upgrade hit my TV screens on my HR-54, immediately there after all Bluetooth got disconnected on all my units. 

I'm using a Bluetooth transmitter connected via optical output from the c71k.

works a lot better actually.

UPDATE: Seems Bluetooth "no connect" is not just limited to headphones, it also freezes up when connected to various bluetooth speakers and a small mini remote keyboard that i have been using for years on these C71k.

No question hardware firmware related. 

Do we really have to wait 7 months for a fix ?