New Member
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11 Messages
BLUETOOTH FREEZES SATELLITE FEED
Recently when I connected any of my bluetooth headphones to my Gemini box, the satellite feed froze, and if I change the channel, all I get is a black screen with the channel information header. The apps work fine. Tech support sent me a replacement box and said that the updated firmware would solve the problem but the new box has the same issue. Any one else experiencing this?
DIRECTVhelp
Community Support
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256.2K Messages
1 month ago
We're sorry to hear that the problem persists even after the Gemini device was replaced, @cheshirecb. We've forwarded this to our team for further investigation, and we'll let you know once we get an update.
Christian, DIRECTV Community Team
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DIRECTVhelp
Community Support
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256.2K Messages
1 month ago
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Jpolanco1980
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2 Messages
1 month ago
Yes same here, I hadn't used my headphones on my Gemini for a month and now that I was trying to watch TV while my wife was sleeping as soon as I connected any headphones because I tried 3 different pairs and it immediately stops programming.
What I did notice is that they work fine on the apps but not Live TV or recorded save programming.
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cheshirecb
New Member
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11 Messages
1 month ago
Exactly what I'm experiencing. And it is happening on all of my receivers; not just one.
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cheshirecb
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11 Messages
4 days ago
Just an update to this.... A tech was sent to the house to check out the system. He replaced the tower, but this did not solve the problem.
It seems no one at DirecTV has any clue how to fix this. Although the tech told me they created another support ticket, its been a couple of weeks and nothing has changed.
As a work around I am using a Bluetooth transmitter with an optical input. If you want to utilize this for audio only (without the television on) for an extended period of time I'm pretty sure you'd need an HDMI pass through because the Gemini box will turn off automatically.
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DIRECTVhelp
Community Support
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256.2K Messages
4 days ago
Sorry the issue is still not resolved. Our engineering team is now investigating this deeper, and we'll provide an update once available. Rizza, DIRECTV Community Team
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DIRECTVhelp
Community Support
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256.2K Messages
4 days ago
Thanks for your patience. We have identified the issue and will release a fix before the end of the year. Rhyan, DIRECTV Community Team
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Jpolanco1980
New Member
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2 Messages
3 days ago
Cheshirecb,
I was just going to say that I don't think it's a physical issue it feels like when they did the update they probably put something into it that blocked that option.
Whatever software update was made blocked the Bluetooth option for us.
We will just have to wait for a new update that hopefully will fix it.
If the engineers know what code they put in that blocked it in the first place.
We will just have to wait and see.
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JMiller54
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1 Message
3 days ago
I'm hoping they release a fix for this soon myself, i use a receiver on a 4k monitor i have in the garage, they monitor has built in speakers but they are barely loud enough
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