April 2026 update terrible - need ability to record Other Ways to Watch episodes

Thanks for reaching out, @amcoffice. Hitting the Info button should pull up your options to record a single episode, the whole series, or see other ways to watch. If those aren't showing up, a quick restart of your device often does the trick. If technical assistance is needed, contact us here: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team

Restart does not solve issue & is not accepted as solved issue. 

Problem remains. 

Not sure the issue is understood - issue is trying to "open" episode listed under Ways to Watch - info button does not work even after restart. 

Thanks 

Thanks for the additional info and for the troubleshooting you've done. Please meet us in a DM so we can assist you further. Charles, DIRECTV Community Team

We've already sent you one. To check it out, click the user's profile picture or username, then go to Message and check "Message Requests" under the top-left dropdown menu. John, DIRECTV Community Team

@amcoffice in the Ways to Watch just use the down or up arrow on the remote to find the next showing of what you want to record and press the Red button on the remote to record.  You should be given option to just record that showing or if a series it will give you and option to record the series. Mark, DIRECTV Community Manager

Thank you for response. I have spoken with Tech Support and a ticket on this issue/bug has been submitted for escalation. I'm told I will have a follow-up call with the escalation team later this week. 

FYI Red-button episode-record does not work and/or is not available for upcoming airings of episodes of shows already on Series record. If you red-button record an upcoming airing, it shows as Series Recorded. Then if you use red button to cancel the episode upcoming airing, red button deletes entire Series Record.

The recording functionality is working as designed.  For clarification, the steps provided were for recording programming that wasn't already set up as an individual or series recording.  Mark, DIRECTV Community Manager

Understood...that kind of recording was not the issue presented. Thank you.