Satellite Equipment

HS17-500 Genie 2 replaced twice. Device reports connection to internet via ethernet. Will also connect in wireless mode to 2.4 ghz network. Will not load or stream on demand programs. Reports receiver not ready for downloads and may take up to 3 hrs. Will not load weather, sports or music applicatio

There was a brief power interruption at my house, which caused my receivers to reboot: The HR54 server, 2 C61K clients, and other older, legacy receivers. When power came back and everything rebooted, everything except the 2 TVs connected to the 2 C61Ks worked fine. Both C61K clients required I ente

Hi all. I have a strange issue with my DirecTV service that just started recently. I think it occurred around the time of the software update to my receiver. Behavior: When navigating the Guide, Menu, or changing channels the volume will also change. The volume seems to change based on the last acti

Just upgraded our 20-year-old avr with a Denon avr-S570BT. I have searched for hours to try to find an answer to why I cannot get it to pair with our Genie RC73 remote. The set up is the genie runs to the avr via HDMI in the SAT port, then from the avr to the tv via the monitor port to the HDMI arc

Why does DIRECTV block the DIRECTV app on the Play Store for Gemini devices? I have a specific use case where I have DIRECTV Satellite, but would like to add DIRECTV Stream for DVR overflow when I max out my tuners. I like to DVR most of the sports I watch so I can zip through commercials. Unfortuna

We’ve been Directv customers for over two decades. Recently had our Genie upgraded to the Genie 2 after we started having issues with one of the boxes. We’re now on our third Genie 2 receiver in three weeks and it still doesn’t work. The equipment is in the account but it says not connected to the i

I am trying to program the RC73 remote to the Element 100" Mini-LED QLED TV (model EMQ600AE100G) but every code I've found online to manually enter into the remote wont work as well as having the receiver search codes. Is it just too new or ot doesn't like GoogleTV?

Ten years ago when I had DirecTV it was very simple to take the receiver from home and the extra round dish, look up the settings and set it up. I recently went back to DirecTV satellite and see things have changed. Will it be as simple as before? I have the Genie Gen 3 HR54-500 receiver at home. It

Just curious about what others think about the Gemini remote? I personally think it is a swing and a miss. The ergonomics of it aren't good. It has an odd shape, it doesn't feel good in your hand, the number buttons are too low on the remote and the lettering on the buttons are too dark. The backlig

I need to return my equipment. I have gotten nothing. I need to know where I can return the equipment. I’ve called several times and they said it will be in the mail. I’ve gotten no return labels at all. Please help me get this equipment back to you.