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Satellite Equipment

Satellite Equipment

Get help with your DVR, receiver and satellite equipment.

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Large button remote that works with direct tv

I need a large button remote control that works with Direct TV.

Question

562

12

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Jeopardy! did not record tonight

I have satellite service in Phoenix, AZ. I have had my DVR to record all new episodes of Jeopardy! for years. All of a sudden, it did not record the episode tonight. Looking at my Series Manager, there were zero upcoming episodes. I created a new series recording, and it has found the 9 episodes for

Question

172

4

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display settings

We just got ,a new, larger tv for living room added to the same service as the existing tv in the recreation room. After setting up the larger tv, the guide, menu and settings displaying on the smaller tv are much larger and and unreadable and cannot (as yet) be reduced. Both are Insignia television

Question

38

5

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4k video without the need for a mini genie

I have Direct TV Satellite with a HR54-700 Genie and a 4k Sony Bravia that is DirecTV Ready. My understanding is that to get 4k I need a 4k Client and thats what DTV is trying to sell me in a Genie Mini or a Gemini. My TV being DirecTV Ready means its a 4k Client RVU though so it should work without

Question

26

1

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Closed

Customer service survey

Why send out a 15 minute customer service survey that can not be completed, and submitted? I was thinking, and hopeful that you actually cared. (Edited per community guidelines)

Question

773

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Switching out DVR box

Upgrading DVR box, will be able to keep recording series management

Question

24

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Accepted Solution

Relocating A Genie Receiver

Hi, We have a Genie H54/500 in the master bedroom, a C51-500 mini in the kitchen and a C61K-700 mini in the sunroom according to the DirecTV settings info. The H54/500 is no longer hooked up to a TV and we would like to relocate it to the sunroom and return the C61K-700 to DirecTV as a monthly cost

Question

58

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Accepted Solution

my new Directv remote will not turn off my T V, it turns off my genie & brings up my tv apps, try again & same thing happens.

my new DirecTV remote will not turn off my TV, it does turn off the menu & then brings up the TV apps....I have tried several times, but same thing happens

Question

128

4

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Two missed appointments

The mini in our Living Room is no longer connecting through WiFi to our "base station". It has worked for years. On Tuesday of this week (November 18, 2025), we called technical support and after "troubleshooting" (which included the technician wanting us to test the WiFi on a wired device), the tec

Question

66

4

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Most direct (best) way to activate a new HR54 Genie

After the hard drive in our 5 year old HR54 failed several days ago, I've now just received (from Directv) a new (to me) HR54-500C-R. I have tons of notes from the last time I activated the previous box 5 years ago but right out of the gate, I had problems back then that I'd like to avoid if possibl

Question

83

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NEED HELP?

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