New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-6498
All
Question
When was the customer information channel replaced?
I was wondering when was channel 1 that used to be the customer information channel that had help and tutorial videos replaced with what we have now?
Question
46
1
0
4k tv
I have a hr54-700 and just bought a new 4k TV. What do I need to do to get 4k on the TV?
Question
53
4
0
Gemini missing Apps
Hi guys, I have a Gemini receiver in my living room and all of a sudden it’s missing the Apps. The only apps are the regular Directv apps like you’d see on a regular non android tv receiver. It’s almost like it thinks it’s a genie client. When I went to info, it doesn’t know much about itself. Just
Question
35
2
0
Co-located Gemini Apparent Network Instability
We've had our Genie (HR44-700) for several years on a wired ethernet connection without a lick of connection trouble. The location of our Genie has always been in a less-than-good wifi location in our house so wired has always been the way to go. I got a Gemini (C71KW-400) earlier this year as part
Question
84
9
0
DirecTv connection to Winegard RoadTrip Mission satellite dish
I have this connected like the manual shows but am not getting all of the channels
Question
20
2
0
No pictures appear under "Cast and Crew" tab in the Guide
When I select the "Cast and Crew" option, no actual photos ("mug shots") of the listees appear there, not even for prominent actors like Meryl Streep and Oliver Jackson Cohen. I think that all of the other written information is still there and I can still follow headings (e.g., select "Movies" unde
Question
938
11
0
Closed
Series Manager issues
I have been having an issue with Series Manager not recording "My Teams" automatically. Up until a few months ago, teams that I designated as My Teams in the various sports packages (MLB, NBA, NHL) would record without any intervention on my part. Several months ago, Series Manager stopped recording
Question
492
4
Power supply DC barrel connector size?
I have the H25 I believe receiver and the AC Adapter (power supply) model is EPS10R4-15. I have tried unsuccessfully to find a 90 degree barrel connector for this plug. I bought a Right angle jack converter barrel kit and none fits the EPS 10R4-15. I know you're supposed to measure the OD of the plu
Question
89
5
0
Power on Insignia FireTV with RC66X Remote
Hello, I have been trying to program the DirecTV RC66X remote control to power on an Insignia (Model: ns65df710na21) Fire TV with no luck. I can get the remote to control the tv (Arrows, Select, menu, volume etc.) but it just will not power on. I have tried all the codes listed in the Online Lookup
Question
780
8
0
Genie RC73 Remote will not pair to receiver
I was having issues with my Genie remote controlling the volume and other tv functions and due to my lack of experience with the issue I reset the remote from the settings tab on the tv. I have even reset it with the ‘981’ code. I have unplugged and reset the receiver itself but I CANNOT get the rem
Question
15.2K
6
0

