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Streaming Account

Streaming Account

Learn how to manage your Streaming account.

805

(850)
User Id wont register

Every time I try to register the user id i keep getting an error message MSIDENTITY_009 and i have been trying to do this for two days now. I have chatted with support and they keep saying 48 hours can someone please help me or I will have to get rid of my Directv stream

Question

329

5

0

Grace Period

If my payment method fails, how long do I have to update it before my services are suspended?

Question

2.5K

8

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directv bill

locate my bill

Question

207

1

0

Direct TV Satillite service

Can I discontinue my direct tv satellite service and just have a direct tv streaming service?

Question

339

2

0

Direct TV Stream

I have ATT Wireless. Is there a discounted price if I add Direct TV Stream? Also would I get MASN with Choice and will I be able watch Oriole games in Maryland?

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337

3

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Issue with ESPN App on XUMO TV W/ DIRECTV login

I'm trying to log into the ESPN App for the first time on a new XUMO TV. When I go to espn.com/activate to authenticate with my DirecTV Stream login credentials, nothing happens on the TV, but it recognizes me as having logged in on the device (and I have tried logging in on an IPad, IPhone and a PC

Question

704

2

0

Charge for unnecessary equipment

I switched to Directv Stream last year and was told I was required to rent equipment to use the service. When I said I would just use the Roku, as was also suggested, I was told that it was still necessary to rent the equipment. I called back a few months later and again asked why I was paying for e

Question

275

2

0

Closed

TV

I am considering switching from Directv to HULU? Will I lose youtube etc, and need any suggestions please

Question

511

2

0

Cloud DVR not allowing me to record

I signed up for DirectTV Stream Ultimate package last week. The cloud DVR won’t allow me to record anything. Pops up an error msg that says “There’s a recording problem”. Under My Library, The Cloud DVR section says “Your cloud DVR holds up to 0 hours of recordings.” Any ideas? The info when I signe

Question

863

8

0

phone call

Just received a phone call saying that DTV streaming is updating service and in 2 weeks my current tv’s are only working at 25%. For a fee of $10, they will upgrade the system to work properly. I am very suspicious, is this a scam or not? And, they will not just apply the $10 fee to the bill. They w

Question

240

1

0

NEED HELP?

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