DIRECTV Community Forums

Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY! WHO TRAINS THESE EMPLOYEES!?!?!?! SINCERELY, GREG D.

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AT&T says to log-in, then I get redirected to a DirecTV webpage and I see that my bill(s) get summmarized. That's hardly accurate from a promotional perspective!

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Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY! WHO TRAINS THESE EMPLOYEES!?!?!?! SINCERELY, GREG D.

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Vague is the word Juniper. If customer service can allude any meaningful discussions, their employee won't have to bear any responsibility. So, what happens? The next morning my services get turned off. In their world, it's better

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Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY! WHO TRAINS THESE EMPLOYEES!?!?!?! SINCERELY, GREG D.

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Sure... By all means, point me to all the email addresses of every single Executive officer in both companies, until they understand that not everything in life is $100.00/mo.!!

G

Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY! WHO TRAINS THESE EMPLOYEES!?!?!?! SINCERELY, GREG D.

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Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY! WHO TRAINS THESE EMPLOYEES!?!?!?! SINCERELY, GREG D.

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Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY! WHO TRAINS THESE (Edited per community guidelines)?!?!?!?! SINCERELY, GREG D.

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Horrendous DirecTV/AT&T Customer Service Experience

TO ALL: THIS HAS TO STOP...!! AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY! WHO TRAINS THESE (Edited per community guidelines)?!?!?!?! SINCERELY, GREG D.

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Horrendous DirecTV/AT&T Customer Service Experience

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Horrendous DirecTV/AT&T Customer Service Experience

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Horrendous DirecTV/AT&T Customer Service Experience

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Horrendous DirecTV/AT&T Customer Service Experience

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Horrendous DirecTV/AT&T Customer Service Experience

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Horrendous DirecTV/AT&T Customer Service Experience

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Horrendous DirecTV/AT&T Customer Service Experience

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