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G

New Member

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4 Messages

Tuesday, November 29th, 2022 9:34 PM

Horrendous DirecTV/AT&T Customer Service Experience

TO ALL:

THIS HAS TO STOP...!!  AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY!   WHO TRAINS THESE EMPLOYEES!?!?!?!

SINCERELY, GREG D. 

Juniper

ACE - Expert

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17.6K Messages

2 months ago

What do you mean "spike in billing history"? What exactly are you needing help with?

Your "TO ALL" does not go to official support. This is not customer support but a public forum, mainly other customers. We can provide guidance on many things, but do not have access to your account.

(edited)

shannon02

ACE - Expert

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17.3K Messages

2 months ago

This is a customer to customer forum with no access to any accounts.  If you want to explain what you are trying to do maybe we can point you in the right direction.

New Member

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4 Messages

2 months ago

Sure... By all means, point me to all the email addresses of every single Executive officer in both companies, until they understand that not everything in life is $100.00/mo.!!

shannon02

ACE - Expert

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17.3K Messages

2 months ago

DTV doesn't use email for support.

Juniper

ACE - Expert

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17.6K Messages

2 months ago

@gduranko 

DirecTV does support over the phone, not by email. There is chat support, but personally I wouldn't suggest it because of quality of info plus transcripts are not saved to your account.

Instead of making vague complaints that mean nothing, how about sharing specifically what you are having an issue with? We would like to proivde help or guidance if we can.

Vauge comments about "everything in life" don't do anything to help anybody. If you want help, then make a productive post instead of ranting with no substance.

New Member

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4 Messages

2 months ago

Vague is the word Juniper.  If customer service can allude any meaningful discussions, their employee won't have to bear any responsibility.  So, what happens?  The next morning my services get turned off.  In their world, it's better to discipline than resolve!

teetertotter

ACE - Teacher

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496 Messages

2 months ago

I guess he/she is unable to explain the specific issue not being rectified to his/hers satisfaction?   I assume DTV turned off the service as behind in payment?  Who knows this persons predicament?

As previously stated, give us details of your correspondence with the Rep and what you required?

(edited)

Juniper

ACE - Expert

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17.6K Messages

2 months ago

@gduranko 

If you want help, then quit being vague yourself. We are not mind readers, so you have to tell us what is going on. All we can gather is your services have been turned off or that you expect it to be. From that we suspect you are past due, but again this is all guesswork as you have yet to tell us anything of substance.

New Member

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4 Messages

2 months ago

AT&T says to log-in, then I get redirected to a DirecTV webpage and I see that my bill(s) get summmarized. That's hardly accurate from a promotional perspective! 


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