New to the Community? Visit the Community How-To and Guidelines to get started.

Latest Conversations
April 2026 update terrible - need ability to record Other Ways to Watch episodes
New interface is terrible for anyone who manages their Upcoming Recordings. Ways to Watch feature does NOT allow you to record.... Instead you now have to search, hunt, and peck your way through the guide to do each separately. Please fix and bring back the ability to record different/later airings
Question
•
Watching on Satellite
376
19
New format
I've been a customer 20+ years and your new menu format is so bad it's the straw to break my back as a customer. Return the old format or so long.
Question
•
Watching on Satellite
43
3
0
Accepted Solution
New info pages are rolling out for DIRECTV satellite customers
DIRECTV satellite customers will start seeing an upgraded browsing experience that makes finding what to watch a whole lot easier. We’re introducing a new, structured Series Info Page, along with updated templates for Episodes and Movies, designed to bring everything together in a cleaner, more orga
Question
•
Watching on Satellite
665
20
0
Need to cancel or suspend service
I called Directv customer service to cancel or suspend my service and the message said call between Monday thru Friday. I've been a customer for 22 years and never was customer service closed on weekends. Can someone at Directv please help?
Question
•
Satellite Account
38
2
0
How to view "Messages"
My posting is showing that I've received 7 messages since I posted it. I'll be go to heck, how can I get to them? Apologies if my ask here has been posted on the incorrect category. Asking the moderator to move it to when it belongs if necessary.
Question
•
Watching on Satellite
22
1
0
Deceptive trade practices
I've had an account with DirecTV for 21 years, and getting so tired of the deceptive trade practices being practiced by this company. They constantly do bait and switch causing you to upgrade to get the channels you used to get for a lesser price. I'm now canceling my account since they have cancele
Question
•
Satellite Account
76
6
0
Gemini Android Version
With respect to the Gemini Box used with satellite, what Android version/security patch are those boxes running? The ones for streaming are still on Android 11 and a year old June 2025 security patch. Thank you.
Question
•
Satellite Equipment
60
3
0
4K Channels could not be authorized for this location
I have a new installation, Genie2 HS17 + C71KW, when I try to tune any 4K channel (106,107…) a pop up message says “The program you selected could not be authorized for this location “. I have refreshed receiver, called customer care several times, a technician replaced boxes and lnb, I tried a reve
Question
•
Watching on Satellite
91
7
0
Accepted Solution
Set something to record and it didn’t!
A few days ago in the DirecTV app for iPhone, I searched for the music awards on CBS3 Philadelphia. I selected it to record and the screen confirmed it was set to record on living room dvr. fast forward to tonight we are in the bedroom and use the DirecTV app on Apple TV. Only thing on there is coun
Question
•
Watching on Satellite
67
3
0




