customer care is a joke...they are there to tell you they cant do anything and basically they will charge you what they want and if you don't happily pay send it to collections. I'm sure you've experienced that so far. I'm waiting to see how muh wors

Someone is doing you a favor. Take a look at these forums and look at some of the disastrous customer service stories going on here... This company doesn't deserve you or anybody's business. The computer gods are on your side don't click the button.