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New Member

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2 Messages

Fri, Nov 12, 2021 8:28 PM

My home network speed is dropped when Genie HR54 box is connected to the network

I have 100Mb/s in my home network. Once I connect Genie box trough DECA or wifi the speed drops to a third. If I disconnect and reset the router then the speed gets back to normal.

Is this normal or is there a way to avoid  this? I understand the internet connection is only to get VOD or apps. And I am not using any of these while the speed is dropped.

Is really a Genie 2 box available? I asked customer service to upgrade mine and they said HR54 is the latest.

goldw1800

ACE - Professor

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1.6K Messages

15 d ago

How is your Hr54 Connected to your Router/Switch--it should be connected either with a Direct Lan Cable --or wireless --if you have a DECA connected to your Switch/router (REMOVE IT) and reconfig the internet settings for the - HR54 for wireless or Connect a LAN cable direct to your Router/Switch.

New Member

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2 Messages

15 d ago

thanks for the advice.

Originally I had using DECA but after calling customer service they explained that my HR54 have wifi. So I connected to Wifi. but the situation didn't change.

I have protection plan and finally today they accepted to upgrade my devices to Genie 2.

I hope this new box wont have this issue.


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