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wd5111
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Mentor

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20 Messages

Thu, Sep 16, 2021 11:10 PM

Adding old Directv account to ATT account

Every time I try to add my DTV account to ATT, it says it found the account, but it won't add. 

My email address for both accounts is the same. 

My User ID for ATT is the email address. My DTV account has no separate user id. 

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Hi, @wd5111!

 

If your account is already in the process of being converted into the new system, we recommend not attempting to do on your end as this may cause an error in the conversion.

 

If after sometime passes and it's still not converted, feel free to reach back out to us. Let us know if you have any other questions!

 

CalebP, AT&T Community Specialist 

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Hey there @wd5111 here to help!

In order to link your DIRECTV account to AT&T account it would be necessary to follow the next easy steps:

1. Go to My linked accounts in myAT&T

2. Select Link another account. We’ll look for other IDs or accounts that belong to you

3. If you don’t see the account you want to link, choose Search for it now. Or, do one of the following:

To link your email, select Add an existing AT&T email account and follow the prompts

To link any other account, enter your AT&T phone number or account number and your billing ZIP Code, and then select Continue

4.Enter more info to verify your identity. if prompted

5.If we find the account on another ID, you can:

Combine the other ID with the one you used to sign in

Sign in with the other ID

Provide account details to get secondary online access immediately

Request secondary online access from the account owner

Once you complete the steps, we may send you a onetime verification code. Enter this code to finish linking the account. Please let us know if it works for you, we are here to help

DavidC Community Specialist.
wd5111

Mentor

 • 

20 Messages

3 m ago

The DTV account does not have an ID and uses the same email address as my ATT ID.

The AT&T internet account already uses that email address as a user ID. 

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Hey @wd5111, here to help with you!

To link your DIRECTV and AT&T online accounts, find here the quick and easy steps to complete the process. You will find detailed information and tips for your account management.

Do not hesitate in reach us back if any extra help is needed.

Juan, Community Specialist
wd5111

Mentor

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20 Messages

3 m ago

I have tried that a dozen times. It does not go through. I get the twirl, then nothing. 

DIRECTVhelp

Community Support

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12.2K Messages

3 m ago

Here to help with your account link inquiry, @wd5111!

 

  • Does this happen when you try it with different browsers?
  • Have you attempted to try this using a different device?
  • Have you cleared your browser's cache and cookies? This can correct any browser settings that may be causing the connection error when trying to load the page.

Give that a try and let us know if this helps!

 

CalebP, AT&T Community Specialist 

wd5111

Mentor

 • 

20 Messages

3 m ago

I just called them and they said my DTV account is on the "old system" which they are in the process of converting to the new system. 

My iPhone app could not connect either. 

New Member

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2 Messages

3 m ago

Do they mean the old system is Directv.com or myatt?

wd5111

Mentor

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20 Messages

3 m ago

I don't know, but I am inclined to take the offered advice of leaving the process alone for a while. 

New Member

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2 Messages

3 m ago

Directvhelp: is the new system the directv.com website or the myatt website?

shannon02

ACE - Expert

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15.3K Messages

3 m ago

AT&T was moving DTV accounts to their new RC1 account system unknown if the new partner will continue this or how many accounts if any are left to move.

New Member

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6 Messages

3 m ago

Had the same issue and no one in their office could help.  Had 1 person hang up and another disconnect a chat.  I noticed my account number changed.  

I told this to everyone I communicated with and they always tried to stay to their script.

Log into your att account and find link accounts. 

I had no idea of the email and password of my 2nd account.  It's OK, there is away around that.

During the link process, you need to use your current att account for the 1st choice. 

For the account to link, 2nd option, select forget user name. 

It will redirect you to screen to type in email. 

Since you won't know it, it will fail. 

They will now allow to search by account # (use an old bill for account info) it will validate it you by completing 3 things on

This will bring back the account info you need to use.  Now you know what to link, go back and complete the request.

Once I linked. Everything worked perfect using my  current att credentials.

Took me 2 days to stumble upon this...but finally got it.

They should update their script to assist people with this stuff.  The worse support ever.  Too bad..before ATT bought them, their customer service was the best.  Never ended a call without a solution that work.


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