DBacks Channel 686

We're sorry you had trouble watching the Arizona Diamondbacks, laurajeanholme. MLB has tried to resolve this by providing an alternative viewing option on channel 686. It's available on DIRECTV packages CHOICE and above. Visit https://sports.directv.com/ to view game availability and schedules. Claudine, DIRECTV Community Specialist

This response does not make sense. We have a grandfathered Total Choice package and have always had 686 until a couple of weeks ago. Directv did something to the programming when we changed from bundled billing with Centurylink to direct billing from Directv. Someone should be able to program channel 686 back into our Total Choice package. We have been Directv customers for over 30 years. 

We appreciate your loyalty for over 30 years. We're sending you a DM to investigate this further. Criscel, DIRECTV Community Specialist

We've sent you a DM. Please check your inbox. Criscel, DIRECTV Community Specialist

Do not see a DM from anyone named Criscel in my email. There are responses but don’t see a DM request. 

The message was not sent via email. Please look for a chat balloon between "directv.com" and the notification bell icon in the top right corner of this forum. Criscel, DIRECTV Community Specialist

Across the top of the forum page on my computer it shows,  - Directv Community Forums, Categories, Ask a Question, Leaderboard, directv.com and Sign-in.  There is no bell icon or chat balloon.  Sorry.  What do I do now?

Nevermind.  Found icons when logged back in.  Waiting to talk to an agent.  

Just want to thank Direct Tv Rizzo for fixing my issues. 

You're most welcome. DIRECTV is always here to address your concerns. 💙 Jason, DIRECTV Community Specialist.

So what was the problem? 

We're glad that you have the channel back, laurajeanholme. DIRECTV has already worked with the MLB to offer an alternate viewing channel (686) for the AZ Dbacks games during the 2024 season. If you see the "Channel Not Purchased" message or error code 721, it's possible that your receiver is not receiving the programming information for that specific channel. To resolve this issue, we resend the authorization and reboot the receivers, which prompts the receiver to get the programming information again, and helps restore the missing channel. To learn more on how to perform these steps, visit https://www.directv.com/support/article/000093679 Thank you for choosing DIRECTV. 💙 Rizza, DIRECTV Community Specialist

I’m also having this exact issue with AZ Diamondbacks channel 686.  I haven’t changed anything on my end and when I call the representative tells me I need to downgrade my package???  How do I get someone to resend the authorization to get this channel back?

You can log into your account to do that.

Could you provide instructions on how to do that please?  I’ve already rebooted the system and that didn’t resolve the issue.