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New Member

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1 Message

Tuesday, November 30th, 2021 10:32 PM

Opt in at no additional cost for History, Lifetime and Vice channels

Received a post card that sent me to this web page (directv.com/channel-opt-in) in order to continue to receive service of History, Lifetime and Vice channels at no cost to me.  But at this page I can't figure out how to do that.  This is my request to OPT In.

Accepted Solution

Official Solution

ACE - Sage

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46.4K Messages

3 years ago

@pmorganfaught , I don't know why their support reps would tell you that. Nobody here can opt in those channels for you. If calling isn't working, then go here .... https://directv.com/channel-opt-in

ACE - Expert

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21K Messages

3 years ago

The website is hit or miss on working, you can call DTV to do it.

ACE - Expert

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36.9K Messages

3 years ago

This is my request to OPT In.

This is not an official channel to support.  If you leave it at this, you will not have those channels.  Either try the website again, or call DTV.

New Member

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3 Messages

3 years ago

Yes, opt in to A and E

New Member

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3 Messages

3 years ago

I say yes to opt in A and E

ACE - Sage

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46.4K Messages

3 years ago

@sueb1 

@pmorganfaught 

This site will NOT get you the opt in. Please read this entire thread. You need to call DirecTV or use the opt in link. Hopefully it's not too late. 

New Member

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3 Messages

3 years ago

I’ve been on the phone with 4 people from DT!  The last one told me to go here and click yes to opt in.  I’m so disgusted.  I told them I was contacting the FCC.

New Member

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1 Message

3 years ago

November of 2021 I received a postcard about opting into the A&E channels in order to keep them as part of the DTV "Select" package. These instructions for "Channel Opt-In" were easy to follow and worked: "Existing customers may visit https://www.directv.com/channel-opt-in/ and request to keep A&E in their channel lineup at no additional cost."

Mid-March 2022 I noticed my DTV A&E Channels were no longer available.  The "Channel Opt-In" link took me to the correct page; however, the submission process never work (just kept spinning).  It's possible it didn't work due to high demand OR because I already completed the Opt-In process.

I called the official support number for DirecTV 1-800-531-5000. I mentioned Channel Opt-In to the virtual attendant which offered to send me a link. I said the link doesn't work and I was routed to a customer service rep with a 1-minute hold. Mark was able to reactivate all four A&E Channels and remained on the line until confirmed they worked. The lines worked and Mark gave me a credit for losing the channels, which was very nice but not really expected.  This is an example of great customer service!


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