Mentor
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26 Messages
Error 775
I periodically get the Error 775 message informing me that my system is having trouble communicating with the satellite. But... there's nothing wrong with the picture (if I back up a few seconds, the video briefly returns) and the audio plays in the background while I stare at a message telling me that the receiver can't communicate with the satellite. Resetting the receiver fixes the problem, but... kills whatever I'm watching and recording at the time. And, again, the picture and audio are perfect. Since there is no error, I sure would like to stop this message from appearing ever, let alone fairly often.
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
No, it's a real error. Looks like a problem with the cable between the power inserter and the dish, you are getting random power losses. Check the cable and the connectors at the power inserter and the dish.If it's not that, it could be a fault in the LNB at the dish or in the power inserter itself. If you don't find a cable/connector problem, you should get a service visit from directv. You can't stop the message without fixing the fault.
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TheOtherJim
Mentor
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26 Messages
4 years ago
So... Is this scenario a possibility? I get some random power loss, which I don't notice, that triggers an error message. The error message remains (even though the incident was transient) until I reset the receiver. Is that what's going on?
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goldw1800
ACE - Professor
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2K Messages
4 years ago
@TheOtherJim
I would Suggest -you check your outside RG6 Connections for (water) or weather Damage --it can be caused by temp changes making the damaged (stinger) Swell or shrink Cause your signal loss
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DIRECTVhelp
Community Support
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255K Messages
4 years ago
Hey @TheOtherJim, thank you for reaching out to us! @TexasBrit and @goldw1800 thank you for the useful tips, we appreciate it!
Don't hesitate to reach back out to us if you need further assistance.
Hailey, AT&T Community Specialist.
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