Gemini Apps suddenly won't load

Hello u/roonyroony. We appreciate your review and want you to enjoy your service, we might have the solution for this unusual Gemini issue. Try restarting your device by turning it Off and back On again, this is the same as pressing and quickly releasing the red button on the side of the device or unplugging it for 30 seconds. This restart won't affect your personal information and could help your device to refresh. 

After this, please let us know if it works, or send us a DM to keep working with you to troubleshoot.

This is roonyroony regarding Gemini box not loading apps.  I had tried several times to restart my gemini box, releasing the red button and by turning it on and off. I tried it again just now after receiving your suggestion, but unfortunately it didn't change things.  Still can't get any of my apps to open, yet they work perfectly with my "Shield" streaming device.  Do you have any other ideas?  I appreciate your helping me.  It really seems that the gemini box cannot pick up my strong internet signal for streaming purposes, yet the smart TV says the signal is excellent, and I can stream on demand movies on directv.  I am running everything through a Genie 2 Box.  I was also told I don't need any sort of wireless video bridge between the new gemini and the Genie 2, so I don't think that is the problem.

Help!!  roonyroony

Try resetting the Genie.

To Shannnon02 and DirecTV help........I tried resetting both the gemini box and the Genie 2 itself.  I released the red button on both, and then tried again by unplugging and plugging back in.  Still no change.  Simply cannot get any of the apps to open.  The error message is pretty much the same on every app I try to open.....they can't seem to find any internet connection.  Yet the regular directv portion of gemini seems to work fine.  When I run the "info and test" setting on the directv screen, it says the internet signal is strong, and I can stream everything.  But, I can't stream anything. I have a total of 4 gemini boxes running at 4 different TV locations, and everyone acts exactly the same.  I can't believe that all 4 gemini boxes could be faulty, and all at the same time.  Thanks for your continuing help.

roonyroony

Was there no resolution to this? I’m having the same issue

what happened when you go into the menu for apps?

home >> settings >> app settings >> apps ??

do you see your apps?

I actually got it to work. I reset the Gemini and the Genie 

I actually gave up trying to get the Gemini apps to work.  I have tried multiple resets and nothing works.  It is a poor product released much too early by DirecTV.  I am using a Nvidia Shield to stream all of my apps, but continuing to use the Gemini for my DirecTV access only.  

I'm sorry to hear that you're experiencing issues with the Gemini app. Have you tried following the steps in the Fix DIRECTV device issues guide on the DIRECTV Customer Service & Support website? If those steps do not resolve the issue, I would be happy to assist you further through direct message. Natalia, DIRECTV Community Specialist

I am having this same issue with my Gemini remote APPS button, APPS will not appear! They worked fine up to this last upgrade (?). In pressing the Home button on the remote the APP menu just hangs up and does nothing! I really like the Direct TV Gemini but if i can not use the APPS I pay for (HULU:NETFLEX) I am looking at another system.  please help.

Well, I tried the 'press the red button' thing and now the whole thing has stopped working, I had a bright green light and now it's flashing red! The Gemini remote stopped as well. Calling the help line is a exercise in frustration and NO help. Before I through this GD thing out the window could someone, anyone from Direct TV PLEASE help!?

To mrstoney46....I haven't tried using Gemini with apps for some time.......I gave up long ago....I am sorry to hear about your problems, all similar to those I encountered.  I simply use a separate streaming box or the capabilities of a smart TV to setup and use the many streaming apps.  It is far easier than trying to get the DirecTV Gemini boxes to operate consistently.  Just a bad product, although I still use the Gemini boxes to watch all of my DirecTV programming, and I have not had a problem.

Hi, @roonyroony. We regret to hear about your experience not being able to use the Gemini for third-party apps, and understand you'd prefer to use third-party streaming devices to do so. DIRECTV constantly evaluates the features it carries and values customer feedback, and will pass it along. Thanks for choosing DIRECTV. 💙

OK, and thanks for the reply roonyroony. at this point I'd settle just to get watch the TV and hang the apps.

A tech guy from Direct TV came out and fixed the whole thing in less than fifteen minutes! All is working great! Also, he said "never push the red button".