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R

New Member

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6 Messages

Saturday, May 27th, 2023 5:52 PM

Gemini Apps suddenly won't load

When I first got my Gemini box, the apps worked perfectly.  Now, they suddenly quit loading.  I am using a WIFI connection, but I have tried a wired connection, and still nothing.  I have a very strong internet signal, and the apps load perfectly through my Shield streaming device, but not from Gemini.  When I click the app button on the Gemini remote, I either get returned to app screen, or get an error message, all seeming to indicate that there is no internet signal getting to Gemini.  Yet, when I check the Genie 2, the internet signal is rated excellent, and I can get on demand movies no problem.

Does anyone have a solution?  Anyone having the same problem?  

Community Support

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20.6K Messages

1 year ago

Hello u/roonyroony. We appreciate your review and want you to enjoy your service, we might have the solution for this unusual Gemini issue. Try restarting your device by turning it Off and back On again, this is the same as pressing and quickly releasing the red button on the side of the device or unplugging it for 30 seconds. This restart won't affect your personal information and could help your device to refresh. 

After this, please let us know if it works, or send us a DM to keep working with you to troubleshoot.

New Member

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6 Messages

1 year ago

This is roonyroony regarding Gemini box not loading apps.  I had tried several times to restart my gemini box, releasing the red button and by turning it on and off. I tried it again just now after receiving your suggestion, but unfortunately it didn't change things.  Still can't get any of my apps to open, yet they work perfectly with my "Shield" streaming device.  Do you have any other ideas?  I appreciate your helping me.  It really seems that the gemini box cannot pick up my strong internet signal for streaming purposes, yet the smart TV says the signal is excellent, and I can stream on demand movies on directv.  I am running everything through a Genie 2 Box.  I was also told I don't need any sort of wireless video bridge between the new gemini and the Genie 2, so I don't think that is the problem.

Help!!  roonyroony

ACE - Expert

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20K Messages

1 year ago

Try resetting the Genie.

New Member

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6 Messages

1 year ago

To Shannnon02 and DirecTV help........I tried resetting both the gemini box and the Genie 2 itself.  I released the red button on both, and then tried again by unplugging and plugging back in.  Still no change.  Simply cannot get any of the apps to open.  The error message is pretty much the same on every app I try to open.....they can't seem to find any internet connection.  Yet the regular directv portion of gemini seems to work fine.  When I run the "info and test" setting on the directv screen, it says the internet signal is strong, and I can stream everything.  But, I can't stream anything. I have a total of 4 gemini boxes running at 4 different TV locations, and everyone acts exactly the same.  I can't believe that all 4 gemini boxes could be faulty, and all at the same time.  Thanks for your continuing help.

roonyroony

6 months ago

Was there no resolution to this? I’m having the same issue

New Member

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498 Messages

6 months ago

what happened when you go into the menu for apps?

home >> settings >> app settings >> apps ??

do you see your apps?

6 months ago

I actually got it to work. I reset the Gemini and the Genie 

New Member

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6 Messages

6 months ago

I actually gave up trying to get the Gemini apps to work.  I have tried multiple resets and nothing works.  It is a poor product released much too early by DirecTV.  I am using a Nvidia Shield to stream all of my apps, but continuing to use the Gemini for my DirecTV access only.  

Community Support

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20.6K Messages

6 months ago

I'm sorry to hear that you're experiencing issues with the Gemini app. Have you tried following the steps in the Fix DIRECTV device issues guide on the DIRECTV Customer Service & Support website? If those steps do not resolve the issue, I would be happy to assist you further through direct message. Natalia, DIRECTV Community Specialist


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