Contributor
Genie 2 HS17-500 status light keeps blinking green and tv says wireless connection lost
Wireless Connection Lost. The connection to wireless video bridge has been lost. please follow the solutions below...
1.make sure WVB is powered on (duh)
2. Check the NETWORK light on front panel of your Genie Mini. If it's a steady or flashing red, move the Genie Mini closer to the WVB until light turns green (they are literally 3 inches apart)
3. If you are still not connected, press the RED reset button on the Genie Mini (did this).
4. If the above steps did not restore your connection, press the reset button on the WVB (did this).
I redid steps 3 & 4 multiple times with no success. Please Help!!!
DIRECTVhelp
Community Support
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254.7K Messages
6 years ago
Here to help, @kegrahammd.
Have you made sure all of the connections to the Wireless Video Bridge, Genie Mini and Genie 2 are secured?
Try resetting the Genie 2, if you haven't, by pressing the red reset button.
Also, the Wireless Video Bridge may have trouble communicating well if it is too close to the client devices. You can check the location requirements in Step 2 in the following article as well as additional troubleshooting for your Genie.
Let us know if this helps.
John, AT&T Community Specialist
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kegrahammd
Contributor
6 years ago
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DIRECTVhelp
Community Support
•
254.7K Messages
6 years ago
Thank you for letting us know, @kegrahammd.
It's possible that we may need to replace the equipment due to hardware failure from the power surges, but before we resort to that, please refresh your equipment online to see if that helps.
Also, are you having any problems with other electronics in your house?
Let us know, so we know how to proceed.
John, AT&T Community Specialist
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