DIRECTV Equipment

It pauses and when I try to resume, it does not release the save screen. Sometimes I get the audio other times nothing. So the only way to resume is to change the channel. So what's paused is lost. It happens about every other time. It's a new box: a month old. Since installing it I rebooted t

I have one main box and three small boxes (2017) that are so hot one cracked the top of my dresser (I have photo but can't figure out how to attach it). I called for replacements since I was afraid of fire. An appointment was made; the tech never showed, never called. I called and made a second appo

Our receiver is a Genie Gen 2, Model HR44-700.  Lately, when watching a recorded program, and trying to switch back to live TV, it is agonizing slow.  The screen will go black, and we can't get the guide to come up or change channels.  Sometimes I can fix it by rebooting my internet r

I have the genie remote RC73 and a Denon receiver AVR-S720W. When changing channels or pressing the Select/Exit/Info buttons the volume goes up or down on its own. I tried re-programming a new remote to my Samsung TV and Denon receiver but no luck, still having the same problem. I also have change

I've had an 8TB eSATA drive for HR24 Genie. The drive failed after about 8 years. I can no longer find a replacement-  apparently eSATA drives are no longer available.  Can I use a USB 3.0 drive with an eSATA converter cable?  USB3.0 in the drive port, eSATA in the HR24 port.  W

When direct TV is on, Sony apps switch back to TV in less than a minute. Also Sony setting screen revert to TV within minutes. With DT box off apps work fine. I restarted the DT box and it works fine until I turn it off and then back on. Then its back to reverting.

I have a satellite dvr setup and I want to watch my recorded shows on my patio. I have the DirectTV app and I am able to login but the DVR Recordings tab shows my receiver but no recorded shows.  I have setup and tested the wireless connection of my receiver to the internet and I have confirme

Have 16 TVs at my business. All of them connect back to modem via 2 Ethernet cords.    If one or the other are hooked up.   Everything is fine.   If both are connected than it kills the wifi signal and nothing works.   Any ideas?

We have issues with the tower and do not wish to upgrade to the gemani

After more than 6 years, today I now get: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program".  I am sure that my old high end Panasonic plasma monitor/display (not a TV as it has no tuner) does no