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DIRECTV Equipment

Get help with your DVR, receiver and satellite equipment.

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Error 611 on one device

I'm getting the error code 611 on one of my televisions. I've checked the connections to the tv and the mini; they are both secure.  I have connectivity on the main Genie, and the other two minis.

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73

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Old equipment and adding local channels. Grandfathered TOTAL CHOICE - no locals package?

I'm trying to help my parents navigate adding local channels. A storm took out their antenna recently, and they thought it would be better to add local channels vs getting it fixed. The receiver they have is a D12-300 and the package is TOTAL CHOICE® - NO LOCALS with a cost of $120.99 + $11.99 Regi

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96

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Can I tell DirecTV remote to NOT send volume down on volume up to soundbar?

A few months ago, the DirecTV remote started to mess with our Klipsch sound bar. When you hit volume up on the remote, the TV indicator would start to go up but then immediately start going down all the way to 0.  The only way to turn the volume up was to get the TV's remote and use Volume up

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83

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Gemini changes input

My Gemini receiver is connected to my TV via HDMI cable to input 1. When I turn on my TV and Gemini using the remote control, the input is automatically changed to input 2. There is nothing connected to input 2. How do correct this?

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509

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RC66RX "TV power on" compatibility issue with Philips model# 40PFL6533

Equipment: Philips Roku HD TV (model 40PFL6533);  RC66RX DirecTV remote control;  H24-700 DirecTV receiver. Issue: If I ‘power off’ the TV with the DirecTV remote control, and I wait 12 minutes or more, then I cannot ‘power on’ the TV with the DirecTV remote control (verified 8 separat

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53

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Accepted Solution

Whole home not working

whole home feature suddenly stopped working

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236

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Closed

Dvr vs. Power Outage

I'm just wondering if the scheduled programs on the dvr will record if the power is out? We're scheduled for maintenance the same day as a lot of recordings. Just wanted to know if we can expect to see them recorded when the power comes back on. Thanks and I can't believe this isn't addressed alread

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501

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Accepted Solution

Official Solution

Closed

HR24-500 locks up when changing from HD to SD channel

I have been using a HR24-500 connected to a Sony TV via HDMI for at least 4 years with no major issue. However, the screen would almost always flicker from black to static noise when changing channels. About 9 months ago, the unit would lock up sporadically when changing channels with "no HDMI signa

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201

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Directv error code 771 or 722

We have Directv receivers in our home and motorhome. When we're travelling in the motorhome, everytime we move locations we can't seem to connect to the receiver and have to call support and most of the time support doesn't have the experience with mobile connection issues until we have called at le

Question

1.7K

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Impossible to access Max via Gemini but loads first attempt on Firestick

I am typing this on behalf of my parents. Legit DirecTV subscribers who access Max via Gemini until recently. We have been on the phone with tech support for more than three hours. Two different technicians. Tried to help but were useless. Couldn’t sign in via provider, remote control, Wi Fi or Q

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49

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