Get help with your DVR, receiver and satellite equipment.
Error code 771
My 91 year old mother had a new roof put on. The roofers messed up her signal. I have spent 2 hours on the phone trying to get a technician to get an appointment. It is impossible to get one.
2 TV's - 3 Receiver Charges: Genie + 2 Wireless Genie
We had two ancient receiver boxes that stopped working and reluctantly made the call. The tech installed a vertical style Genie box and a Wireless Genie Mini on TV1 and a Wireless Genie Mini on TV2. We were told the Genie box was the "brain." We are now being charged monthly for 3 recei
RC73 remote will not turn tv on or off
My RC73 remote functions work to change channels, volume and guide. But I cannot turn my Vizio tv on or off. What should I do?
Cannot change “zoom focus enabled” for Netflex, AmazonPrime and HBOPrime
What do I push to disable zoom. I cannot watch Haboprime, etc.
Jerky video - HD Sports
I am noticing quite a bit of choppy video/poor video quality during live sports. Its especially noticeable during fast action scenes. The box is the main Genie DVR box.I have already checked the resolution setting on the box and both 1080 options are checked. The stations I am currently watching inc
New Directv Install - cabling question
Rebuiliding house after Wildfires. We will need to hardcable our satellite dish due to no cellular signal coverage in our area. Our old setup had multiple RG6 Cables from the dish to a switch box type thing and then an RG6 cable out to the rooms we wanted to connect. Not sure if we n
TWO GEMINI RECEIVERS WITH TWO TVS IN SAME ROOM---CAN'T GET REMOTES TO SEPERATE
Everytime I turn the power on for one tv the remote sends out another signal seconds later and turns the secondary tv on. How do I get one gemini and one tv with one remote and then the other gemini and tv with the other... It's very frustrating...
My new Samsung 8K tv keeps losing source connection to directtv thru my new receiver
Directtv box is hooked up thru my new receiver which is hooked up to new 8K tv. The tv keeps losing source connection and then will come back a minute later
Advanced Receiver Services (ARS) DIRECTV (via Internet and Satellite)
DIRECTV via Internet: DIRECTV via Internet with advanced receiver service & the Gemini Device offer a premium customer experience. Advance Receiver Service Fee: · Single monthly charge. o Only one $15 fee covers all DIRECTV de
Being Charged for Episodes on a Channel I Already Pay For
I recently noticed that I am being charged per/episode ($2.99 each!) for shows I record from a channel I already pay for that is included with my package... Why? It also happens to be a local channel I could get even without satellite or cable, so I really don't understand 1) WHY I'm paying per epi