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Saturday, July 22nd, 2023

Genie RC71 will not turn TV OFF/ON

Philips Roku 65pfl4864/f7

All other buttons work, even volume.  But on/off button does nothing for the TV.  I've programmed the remote, tried both IR and RF.  If i try to manually choose my TV model, it errors out.  What do I need to do?

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Community Support

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255.7K Messages

2 years ago

Hello, having your remote working properly is a must. We will contact you in PM to take a closer look at this error. In the meantime, please follow the tips in this link to fix common errors https://www.directv.com/support/article/000092831#Gemini-Remote. Laura, DIRECTV Community Specialist


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