Pixelation on certain channels

Been having same problem with Hallmark channel and two others. Lots of posts on facebook about the Hallmark channel problem. Could be transmission problem and not your equipment...just guessing.

Hey, @timh_nc. We'd be glad to help with your channel pixilation.

Thanks for the help, @teetertotter!

We'd recommend checking the Satellite strength and alignment as they suggested. If that doesn't help, you may want to Refresh to resend channel information and authorizations, please keep in mind that refreshing is not the same as restarting.

• Refresh your Equipment.
  
  
• If after 5 minutes, this has not changed anything, Restart your Receiver.

Give it a shot and let us know how it goes!

Ramses, AT&T Community Specialist

Many of us are seeing this issue on several channels. It's not your equipment. Something is wrong with the satellite data stream for those channels. 

Appreciate all the replies here.  Litzdog interesting many are having the same issue, thanks.  Replying to others, I just refreshed so we'll see what that does.  In the meantime, my signal strengths:  (North Carolina, high overcast day, normally not a problem)

101

1-8  99 100 98 100 98 89 100 98

9-16 99 100 99 100 99 96 99 100

17-24 100 0 99 100 99 100 99 100

25-32 100 60 99 89 100 100 100 100

99(ca)

1-8  NA--->

9-16 95 95 96 95 96 96 96 95

17-24 96 95 96 95 95 95 95 96

25-32 NA--->

99(cb)

1-8  95 95 91 94 95 95 91 93

9-16 93 95 85 92 97 95 NA NA

17-24 NA--->

25-32 NA--->

99(s)

1-8  34 3 70 0 92 0 95 80

9-16 NA NA NA NA NA NA 83 99

17-24 38 19 100 100 38 41 84 82

25-32 NA--->

103(s)

1-8 NA--->

9-16 NA NA NA NA NA NA 95 50

17-24 0 0 35 47 97 95 95 95

25-32 NA--->

103(ca)

1-8 97 96 96 95 96 96 96 95

9-16 97 95 96 91 96 94 95 94

17-24 95 95 95 94 95 95 95 95

25-32 NA--->

103(cb)

1-8  98 97 95 91 95 95 95 91

9-16 95 95 94 93 95 95 NA NA

17-24 NA--->

25-32 NA--->

Those are excellent signals btw refreshing your receiver will do absolutely NOTHING to fix pixelation issues 

Hey, @timh_nc.

Thank you to all the ace agents for the useful information.

Let us know what happens after you refresh the receiver, we will be more than happy to help.

Marc, AT&T Community Specialist

I refreshed the receiver a couple of days ago.  I don't think it made any difference.  Today I was getting pixelation on some channels but not others.  

Like I said, it's not your equipment. It's a DirecTV satellite data feed issue. Only DirecTV can fix it.

I went through having them come out

to fix it. Only cost $100.00. A year

layer, it is doing

It again. 

@crenfroe44 it’s best to start a whole new post rather than a sentence of your issue. Include the receiver model, when it started, what channels it happens on, and what troubleshooting you have already tried. Thank you, just makes helping a lot easier.