5 Messages
RC66RX "TV power on" compatibility issue with Philips model# 40PFL6533
Equipment: Philips Roku HD TV (model 40PFL6533); RC66RX DirecTV remote control; H24-700 DirecTV receiver.
Issue:
- If I ‘power off’ the TV with the DirecTV remote control, and I wait 12 minutes or more, then I cannot ‘power on’ the TV with the DirecTV remote control (verified 8 separate times with stopwatch). The only way I can ‘power on’ the TV is with the OEM remote control that came with the TV.
- If I ‘power off’ the TV with the DirecTV remote control, and I wait 11 minutes or less, then I can ‘power on’ the TV with the DirecTV remote control (verified 8 separate times with stopwatch).
Notes:
- All power savings and sleep mode settings for the DirecTV and for the Philips TV are 'off'.
- There are no issues between the RC66RX and the DirecTV receiver.
- Software updates for the TV were downloaded on May 11, 2024.
- This issue has existed since the TV was purchased in November 2023.
- The RC66RX controls the TV volume, mute, and TV power-off functions without concern.
DIRECTVhelp
Community Support
•
21.3K Messages
5 months ago
Hi, @boone0226. Thank you for reaching out to us, and we understand how you're having issues with your remote. Please visit Fix your DIRECTV remote | DIRECTV Support for basic troubleshooting steps.
Melchizedek, DIRECTV Community Specialist
0
0
boone0226
5 Messages
5 months ago
Hello,
Thank you for the response. I have read the basic troubleshooting guidelines from DirecTV, but to no avail. I have been a user of DirecTV products for ~26yrs, so I am used to the products/processes. The RC66RX works great, until I use it to turn off the TV. If I wait 12minutes or more to attempt the turn the TV back on with the RC66RX then nothing happens (and I have to find the OEM remote control). If I wait 11minutes or less after powering-off the TV, then the RC66RX will successfully power-on the TV.
Do you have some more specific advice?
(edited)
0
0
DIRECTVhelp
Community Support
•
21.3K Messages
5 months ago
We'd be glad to assist you in troubleshooting your remote. Join us in a DM and let's work together on this. Armando, DIRECTV Community Specialist
0
0
DIRECTVhelp
Community Support
•
21.3K Messages
5 months ago
You can check the Private Message/Direct Message (PM/DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com". Armando, DIRECTV Community Specialist
0
0
boone0226
5 Messages
5 months ago
I don't have that option, even though "private messaging" is enabled in my profile.
0
0
shannon02
ACE - Expert
•
20.4K Messages
5 months ago
Are you logged in? What if anything happens if you slide the switch to TV and press the power button?
(edited)
0
0
DIRECTVhelp
Community Support
•
21.3K Messages
5 months ago
Since you're unable to receive the DM I sent, please reach us out to one of our Social Media team. We're ready to help.
Armando, DIRECTV Community Specialist
0
0