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3 Messages

Friday, August 25th, 2023 7:29 PM

SHEF interface getTuned command no longer works

Suddenly yesterday (likely a software update from DirecTV) my getTuned command in the SHEF interface stopped working. A quick debug tells me I’m getting a 403 error code returned from the genie. This says the call is not depricated but it’s now a forbidden call.   This has been working for years, nothing changed on my end. 

Why would they stop honoring this function. It’s used to ask the DirecTV client what is its current status and yes I’m using the clientAddr correctly on the call. All my other SHEF commands work correctly.

Anyone else having issues with this?  Is there a new SHEF interface document out. The last one is version 1.03C from like 2011.

Community Support

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19.9K Messages

9 months ago

Hello @Frogalina, we regret that you are encountering issues with the SHEF interface, and the Genie returning a 403 error code. We are here to assist you in resolving this problem. We need some detailed information to start an appropriate investigation. Please meet in a Private Note. Luis, DIRECTV Community Specialist

3 Messages

9 months ago

Hi and thanks for the response.  I don’t know what you mean by “Please meet in a Private Note”???

ACE - Expert

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19.7K Messages

9 months ago

When DTVhelp sends you a PM/DM a text box icon with lines in it appears at the top of the page near the bell icon.

3 Messages

9 months ago

This has been resolved. My genie tower died and the new tower was installed and 1 configuration setting got left behind.  

In Settings->Whole-Home->External Devices->Current Program it needs to be set to allow.  It makes sense as that was the one call that was failing. 


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