Do you have directv stream or directv satellite service? What device are you using to log onto your directv account? Have you tried a different browser, device, etc? Also, ensure that ad-blockers, VPNs, and other antivirus software is turned off when accessing the directv site.
Using a VPN is blocked if they can detect it. A VPN is generally used to try to bypass location limitations and that very well may violate their content licenses with the networks, so they don't allow it.
detuch254
ACE - New Member
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5.2K Messages
1 year ago
Do you have directv stream or directv satellite service? What device are you using to log onto your directv account? Have you tried a different browser, device, etc? Also, ensure that ad-blockers, VPNs, and other antivirus software is turned off when accessing the directv site.
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Jubinville
4 Messages
11 months ago
No, but I use computer and Mobil devices with a Canadian IP, it’s probably why I can’t long in. But I don’t know the solutions.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
The service is only supported in the USA. Why are you using a Canadian IP?
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Jubinville
4 Messages
11 months ago
I try to use an American IP, via expresVPN using a server in Miami. It’s don’t work.
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litzdog911
ACE - Sage
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46.2K Messages
11 months ago
DirecTV generally won't work via a VPN.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
Using a VPN is blocked if they can detect it. A VPN is generally used to try to bypass location limitations and that very well may violate their content licenses with the networks, so they don't allow it.
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Jubinville
4 Messages
11 months ago
Thank you for the information
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