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T

New Member

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1 Message

Thu, Oct 7, 2021 3:55 PM

cancel direct tv stream

I was att tv now customer and want to cancel direct tv streaming. It has been impossible to do so. When I log into account it tells me my account is cancelled but that is an old Direct tv account.  

bcbsncjlj

ACE - Expert

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802 Messages

2 m ago

Contact support using the chat and discuss with a support rep. No one here has access to accounts.

New Member

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2 Messages

2 m ago

Chat would be great if it worked.  I have tried for two days now...still says they have a problem

bcbsncjlj

ACE - Expert

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802 Messages

2 m ago

Just checked and working fine for me. What device are you using? Tried another device?

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hi@four80volt Thanks for contacting us!

We are here to help. Please create a detailed post 
from your profile, so we can take a closer look and assist you from there.

Thanks!

Mauricio Community Specialist

New Member

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2 Messages

2 m ago

I use my Android phone...and two different desktop PCs all on different networks.  All came up with the same message when you click the "cancel now" button.  Message is "service cannot be processed at this time...please try again later"  I have tried for two days now.  Called Directv....not much help for streaming.

bcbsncjlj

ACE - Expert

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802 Messages

2 m ago

Right - the cancel button seems to not be working recently. Been reported that you need to go thru the chat option and have a support rep to cancel. Just make sure you verify that the subscription gets cancelled. You should receive a verification email of the cancellation.

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hey there, @four80volt. Thanks for reaching out to us! 

 

Please create a new post on your profile and we can move forward with the assistance you need.

 

Thank you.

 

Matthew, DIRECTV Social Media Specialist 


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