2 Messages
Can't log in to Directv Stream--won't accept ID/Password
I got a new tv and downloaded the DirecTV Stream app. But when I try to log in, it tells me my ID or Password is wrong. I went to directv.com/AccountOverview but I can't log in there either. Then it takes me to the AT&T website and says Oops! your trying to log in to AT&T instead of Directv. I tried creating a new password, but again it says incorrect and then sends me to AT&T.
bcbsncjlj
ACE - Expert
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5.9K Messages
3 months ago
What device are you using? Are you a previous DirecTV or AT&T subscriber? Do you have linked accounts?
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DIRECTVhelp
Community Support
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21.2K Messages
3 months ago
Hi there. We're sorry to hear that you're having troubles logging in to your account. Let's meet in DM for further assistance. Alameen, DIRECTV Community Specialist
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frustratedwithyou
2 Messages
3 months ago
I switched from Directv satellite to Directv Stream a few months ago. Works fine on one tv. Then bought a new Samsung tv for another room in the house, downloaded the Stream app on it, but when it asks for my ID/Password, it says they are invalid. Tried going to directv.com/AccountOverview on my computer to verify my ID/Password, but there too it says invalid. I tried to create a new password, but then I get sent to the AT&T website which says I'm logging in to the wrong website.
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bcbsncjlj
ACE - Expert
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5.9K Messages
3 months ago
If you are using the same credentials, then that is the problem. You can't use the same credentials. It confuses the system. You need to use a different logon-id. Login to the DirecTV Stream account and change your email account.
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DIRECTVhelp
Community Support
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21.2K Messages
3 months ago
Hi there. We've sent you DM for further assistance. DIRECTV appreciates you 💙 Alameen, DIRECTV Community Specialist
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