New Member
•
5 Messages
Cloud DVR not allowing me to record
I signed up for DirectTV Stream Ultimate package last week. The cloud DVR won’t allow me to record anything. Pops up an error msg that says “There’s a recording problem”.
Under My Library, The Cloud DVR section says “Your cloud DVR holds up to 0 hours of recordings.”
Any ideas? The info when I signed up said I was supposed to get unlimited cloud DVR.
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
We are here to help. Please review this link which will provide some steps to troubleshoot this, and let us know how it goes.
We will waiting for your reply.
Carlos, DIRECTV Community Specialist
0
kyforrester22
New Member
•
5 Messages
3 years ago
Thanks for the response. I reviewed that info, but there is no error code number that I can see, just a text box that pops up that says “There’s a recording problem”.
But I have text-chatted with a couple different Dtv support people, they say there is no cloud DVR attached to my account. Apparently there was a 5-day trial period when I signed up and during the trial period the unlimited cloud DVR isn’t functional. But weirdly my account says my trial period ends April 30th (way way longer than 5 days, I signed up on March 23rd). So apparently I’m stuck in this really long trial period where my cloud DVR is non-functional. They said there wasn’t anything they could do about it, that I need to wait until April 30th, then the unlimited DVR should start working. Very weird situation, nobody could explain why my trial period has been extended so long.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
No problem @kyforrester22 .
To better assist you and to take a better look at this. Please check your DIRECTV Message Inbox, it's the chat icon next to the bell icon in the upper right corner of the Forums. We will be there waiting for your answer.
Juan, DIRECTV Community Specialist
0
kyforrester22
New Member
•
5 Messages
3 years ago
Hmm, I don't see any chat icon next to the bell icon here on this forum site. Next to the bell icon is a link to directv.com. Are you saying to go to directv.com and chat via the chat function there?
0
0
Joalc
1 Message
8 months ago
I have this exact same issue. I signed up on the 5 day trial in March but I still can’t record anything.
0
kyforrester22
New Member
•
5 Messages
8 months ago
I can tell you what I did to solve this. I did probably five on-line chat's with tech support, most of them couldn't figure anything out, but the last tech decided to reset my entire account setup, and that fixed my problem with the DVR. All I could figure was during setup when I signed up for this service, the DVR setup had a glitch. Resetting my whole account setup is what fixed it. Talk to tech support . Hope this helps. - KJ
0
DIRECTVhelp
Community Support
•
254.4K Messages
8 months ago
Thank you for your suggestion @kyforrester22. DIRECTV appreciates you. 💙
Ritchelle, DIRECTV Community Specialist
0
kyforrester22
New Member
•
5 Messages
8 months ago
No problem! Wish I remembered the name of that last tech that helped me, she was awesome and was so determined to figure out a solution, and she did! It was a joyous moment!
0
0