New Member
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5 Messages
Code 8013
I signed up for DIRECTV STREAM tonight but I’m unable to access the app on all my devices. I get an error code 8013 with a message Subscription Required. Please subscribe to DIRECTV STREAM. Has anyone encountered this problem before?
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Previous satellite subscriber? Using the same credentials? You need to use a different email/password then with satellite. Known issue with the service. Many posts on the issue.
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jdrjr76
New Member
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5 Messages
3 years ago
No I never had satellite but I did have DIRECTV NOW which then became AT&T TV before. This is the same AT&T account I had forever.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Can you login to your account and verify the subscription?
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jdrjr76
New Member
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5 Messages
3 years ago
Yep. When I log in, it does show my package and what’s funny is that I can log in to network apps using my DIRECTV STREAM credentials.
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
Does live tv play on the website?
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jdrjr76
New Member
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5 Messages
3 years ago
No it doesn’t. It errors out.
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
Are you using the same email u had with Dtv Now? How long has it been since you signed up? Wonder if it's just a glitch and you will get service in a few hrs.
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jdrjr76
New Member
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5 Messages
3 years ago
Yes I was using the same email. I just decided to use another email. I did see this was a solution seeing others with the same issue.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Being a previous DirecTV Now should not have been an issue. You are always a subscriber just your status is cancel. Should be able to re-activate or subscribe again. If not then I would contact support and explain your situation.
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BDMTEV
New Member
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2 Messages
3 years ago
Same exact issue here (code = 8013). I spoke to a customer service agent and was told that this is likely due to a "nationwide blackout" of some sort that they are currently experiencing, which should be cleared up within the next 24-72 hours. I honestly don't believe that response. My impression was that they simply didn't have an answer to the problem, but we'll see. Needless to say, it's a terrible look for a new customer.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
You are correct. Guess all those 1000's of subscribers actively watching were not aware of the nation wide black-out. Do they really think we are that nieve. They do!
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
"Nationwide blackout" is just a scripted response from someone who can't explain ...or fix...your issue.
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Ivery
1 Message
2 months ago
Just make sure on your Apple TV, the provider is correct and your password.
I switched from a provider and in my Apple TV, it still had the old information and was causing the error code.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
@Ivery Did you notice this was a 2-year-old post?
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