New Member
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7 Messages
Credit Card transaction won't go through
I'm trying to update my card to a new card and my DirecTV stream account will not take any of my new credit cards. I get an error when I try to process / add new card. Since this problem - my account ran out of my old card billing and I now cannot get DirecTV stream at all. I have called numerous times and also have tried the support/chat and they keep telling me this is a problem with my credit cards/banks. I have called my bank and credit card and they say there's no problem with the card and that DirecTV is "cancelling" the transaction after it happens. I can see the charge on my statement and the subsequent refund immediately. This is happening with multiple credit cards of mine, of which I use all the time with no problems from other merchants. There's got to be some glitch/bug in the system for DirecTV Stream billing and they are not competent enough as a company to know how to fix or even know the problem is on their end. Has anyone else seen this issue?
bcbsncjlj
ACE - Expert
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5.5K Messages
2 years ago
Many have reported issues with updating credit card information. Not seen any solution. You can try searching in the forum for any updates. I have found that it's better to use PayPal for payment. That is what I use.
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teadirect
New Member
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7 Messages
2 years ago
I don't see an option for Paypal. Only credit card.
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bcbsncjlj
ACE - Expert
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5.5K Messages
2 years ago
It's on my payment method below the CC info.
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bcbsncjlj
ACE - Expert
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5.5K Messages
2 years ago
Support FAQ sheet on payments is located here
Example:
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teadirect
New Member
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7 Messages
2 years ago
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Ludwick577
ACE - New Member
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3.1K Messages
2 years ago
I thought you said you needed to "update" your payment method? Looks like from that screenshot you are trying to sign up--b/c it says "complete order" at the bottom of the screenshot. Paypal isn't an option when you sign up. You can change to Paypal after you are subscribed.
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teadirect
New Member
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7 Messages
2 years ago
Updating was an option at first but now that my service has been suspended they're treating me as I'm signing up new.
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Ludwick577
ACE - New Member
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3.1K Messages
2 years ago
@teadirect Ok, well you never said you have to start from scratch. That's why the paypal suggestion was made b/c we thought you were trying to update your payment method.
When you try to sign up again, are you using a new email address. I'd try using chrome browser in incognito mode also.
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