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3 Messages

Friday, October 25th, 2024 9:40 AM

DirecTV Stream App Showing Blank/White Screen on Fire TV Cubes

Hi everyone,

The DirecTV Stream app suddenly stopped working this past Saturday on both of my Fire TV Cubes. I have already restarted both devices and reinstalled the app, but the issue persists. When I launch the app, the DirecTV logo briefly appears before I'm met with either a blank screen or a white screen.

This plain white colour screen issue occurs on both Fire Cubes, indicating it might not be an isolated problem. I'm particularly frustrated with this full white screen issue, as it prevents me from accessing the content I need.

Anyone faced this similar issue? Any ideas?

Community Support

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254.4K Messages

28 days ago

Hi, @sophi_josephine. We're sorry to hear about getting a blank or white screen while using the DIRECTV app and appreciate you taking the troubleshooting steps. Have you tried clearing the cache data and cookies? Check Fix Amazon Fire Streaming Issues | DIRECTV Support for more info. Veilka, DIRECTV Community Specialist


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