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New Member

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1 Message

Thu, Oct 14, 2021 2:43 AM

Error 30002-019 Max Steams

I keep getting the "There's another device streaming on your account right now. You'll need to stop that stream to start that one." When i turn off my fire TV, it doesn't close the app apparently and release my license (even though I have 3 concurrent streams available). Is there a way to clear the devices/licenses via my account? Or at least figure out what device is signed in and streaming? 

bcbsncjlj

ACE - Expert

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557 Messages

10 d ago

Exit the app prior to turning off the TV. Do use use other devices? If so then make sure you exit the app. It does take a little time for the stream to close. 

DIRECTVhelp

Community Support

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11K Messages

10 d ago

Hi @driscory89, thanks for reaching us.

You can check below the steps to see the devices registered in your account:

1. Sign in and go to your Account Overview page.
2. In the >My Streaming Devices area, select >Manage. 

Also, clicking here you can find more information about how to remove a device from your account.

Here to help!

Daniela, DIRECTV Community Specialist 

bcbsncjlj

ACE - Expert

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557 Messages

10 d ago

@DIRECTVhelp There is no "My Streaming Devices" under my "Account Overview". 



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