Teacher
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43 Messages
ESPN authenticate with DirecTV ID
i am trying to log in to the ESPN app on an Amazon fire stick and when i try to authenticate with my DirecTV stream account i get a message that the account is invalid. i have two TVs and have no problem authenticating on the ESPN app installed on both TVs (Samsun Tizen), plus i have no problem authenticating on the fire stick app on one of the TVs. so clearly my DirecTV account is recognized fine. but with one TV the fire stick app won't authenticate. what can i do to rectify the problem?
DIRECTVhelp
Community Support
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254.9K Messages
1 day ago
We'd like to investigate this further, sending you a DM. Mohammad, DIRECTV Community Team
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lhitetx1
Teacher
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43 Messages
6 hours ago
looks like the problem was with the fire stick. did a factory reset on it, re-installed the ESPN app and was able to authenticate fine.
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DIRECTVhelp
Community Support
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254.9K Messages
6 hours ago
Glad it worked out and thank you for sharing the workaround. 💙 Mohammad, DIRECTV Community Team.
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