Contributor
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11 Messages
Fox Channel Stream Limit
I have DirecTV Stream and according to the documentation, I should able to watch Fox on 3 different devices. However, once I am watching any fox station on 1 device, any other device gets the Too Many Streams error. I spent two hours with support, resetting and answering stupid questions to no avail. I am using the Stream Device on my main TV and FireStick on other TVs. I can watch other channels simultaneously, but not any Fox channels. My Stream Device is on the home network, as that was one of the things I checked. Regardless of home network, a second TV on Fox shouldn't err.
Anyone have a solution for this?
DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
Hi @BradH69, we're sorry you're getting the Too Many Streams error. Channels that include the 3 stream limitation include Big Ten Network, Fox News, Fox Business, FS1, FS2, Fox Deportes and Fox local channels, STARZ® and NHL Network. For more info about stream limits, check out https://www.directv.com/support/article/000079946 Do you see an error code in the lower right corner of the TV screen?
Christian, DIRECTV Community Specialist
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BradH69
Contributor
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11 Messages
4 months ago
30004-004 is the error code.
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DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
Thanks for confirming. On your other devices, can you check if they are tuned to one of the channels included in the 3 stream limit list, and if they are, switch before turning them off? Once done, please try again and let us know if it works.
Christian, DIRECTV Community Specialist
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BradH69
Contributor
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11 Messages
4 months ago
I confirmed already that I am watching on only 1 device. I've been putting up with this for more than a year and have tried three times with support to get it resolved. Today's tech even had me reset my wireless router to resolve the issue. I think he knew it would disconnect the chat though which is why he really had me do that. I've tested this numerous ways. I made sure that noone else was connected, turned on Fox, then had someone else connect and turn on Fox and got the error. Would change channel, and then other connection could turn on Fox. I have tested this as many ways as possible, this is how I know that only 1 device is connected to Fox.
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DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
We appreciate the information. We'll send you a DM to further assist.
Christian, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
Hi, @BradH69. We're sorry you're not able to receive our DM yesterday. We've sent you another one, let's meet there. January, DIRECTV Community Specialist
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BradH69
Contributor
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11 Messages
4 months ago
Maybe I just don't know how to DM? Where is "there"?
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DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
You can find the Private Message/Direct Message (PM/DM) icon (text/speech bubble) on the upper right portion of the page between the notification icon (bell) and directv.com. January, DIRECTV Community Specialist
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BradH69
Contributor
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11 Messages
4 months ago
Where?
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DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
You need to be logged into your account to access it. Please stick to this thread and look for a chat bubble between "directv.com" and the notification bell icon in the top right corner of this forum. Rizza, DIRECTV Community Specialist
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BradH69
Contributor
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11 Messages
4 months ago
As shown in my previous message, there is no chat bubble and I am logged in.
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DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
Thanks for letting us know. On this thread, please click on our username "DIRECTVhelp", look for the chat bubble next to the bell and click "Message". Rizza, DIRECTV Community Specialist
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BradH69
Contributor
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11 Messages
4 months ago
I tried Edge, Firefox, and Chrome, and now my phone, still don't see a chat bubble
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DIRECTVhelp
Community Support
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21.2K Messages
4 months ago
To further assist you, please reach out to us on one of our social media accounts with a direct/private message.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
DIRECTV is always here to help. January, DIRECTV Community Specialist
January, DIRECTV Community Specialist
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BradH69
Contributor
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11 Messages
4 months ago
In case anyone was wondering, I had two FireTV/Stick devices that I hadn't used in Months, in fact I had to log into DTV Stream first when I powered them up. Once I opened the DTV Stream app and put on a non-fox channel, it freed up my other streams.
Tell me how this makes any sense? Anyway, there is your fix. AT&T at its finest!!
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