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New Member

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1 Message

Wednesday, December 14th, 2022 8:27 PM

HELP - My "Unlimited Hours of Cloud DVR" Runs Out Of Space At 20 Hours

HELP.  I pay for the "Unlimited Hours of Cloud DVR" (see below) but it runs out of space at 20 hours.  I've called the support line (877-554-0765) many times and although they admit there is a problem they have yet to resolve the issue.

- Bruce

MY TV PACKAGE

Base package

MAX
60+ channels

Add-ons

AMC+, Unlimited Hours of Cloud DVR, 3 Streams

ACE - Expert

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6.2K Messages

2 years ago

Since this is just an open community forum, no one here can resolve the issue. Best to contact support again.

New Member

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3 Messages

2 years ago

I had this issue and resolved it after calling customer support and being told to log out of my DirectTV stream account on the tv box I was using (in my case it was a Roku). After I logged back in, my cloud dvr was then showing unlimited space.


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