3 Messages
I can't login to my DirecTV account
Hello, i recently started a subscription. I tried to register my account and make a User ID because that was what i was told to do on the email they sent me. When i went to Create a user ID, i entered all the correct information that was needed to create a user ID. Then it this red thing pops up on the top of my screen saying "Something went wrong. Please try again.(MSIDENTITY_009)". I've tried everything in my power but nothing works. Please respond with what i can do to get access to my account. Thanks
DIRECTVhelp
Community Support
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19.9K Messages
5 months ago
Hi @jjasonk Your post caught my attention. Let me help you out with this. Normally, it will happen due to various reasons like system glitch or browser issue. For basic troubleshooting steps, click: Cookies, Cache, and DIRECTV STREAM | DIRECTV Customer Service & Support I'll send you a DM to further assist.
Melchisedec, DIRECTV Community Specialist
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jjasonk
3 Messages
5 months ago
@DIRECTVhelp I have reseted my caches and cookies, still does not solve the problem. Is there anything else i can try?
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DIRECTVhelp
Community Support
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19.9K Messages
5 months ago
We appreciate the troubleshooting steps you've done. May I know the browser you've been using? Can you try a different browser this time instead?
Melchisedec, DIRECTV Community Specialist
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jjasonk
3 Messages
5 months ago
It works now that i switched to another browser, Thank you so much and have a great day
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DIRECTVhelp
Community Support
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19.9K Messages
5 months ago
Glad to hear that! Don't hesitate to reach us back if you need any assistance. Thank you for choosing DIRECTV. 💙
Melchisedec, DIRECTV Community Specialist
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Dwpurdy5
1 Message
28 days ago
Which internet browser did you use?
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bcbsncjlj
ACE - Expert
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5.3K Messages
28 days ago
@Dwpurdy5 What is your issue?
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