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4 Messages

Saturday, October 19th, 2024 4:43 PM

Promotional Package Offered

I started with Direct TV Stream about a month ago when I moved into my new apartment and there is no cable options here. To the most part everything has been great. About a week ago - I got a phone call from Direct TV offering me a FREE one time bonus on a promotional package that was offering me a bundle of premium channels including HBO Max, Starz, Paramont Plus and several others. I was told I had until January 9th 2025 to cancel or I would be charged or I could keep one or more at the current rates at that time. I usually hate to do these things because I always forget to change or cancel. Anyway I accepted the offer but last night when I went to look for HBO Max as an example - it is showing I need to subsrcible in order to view. I checked STARZ as well and it was the same result.. So maybe I was not given the offer afterall. I dread having to call and find out what happened. Has anyone else who accepted this offer or anything similar had problem getting there 2 month free trial ?  I am thinking I should just call and Cancel the whole thing now before it even starts..  Any suggestions ?

ACE - New Member

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3.4K Messages

2 months ago

You received a phone call with an offer? Sounds like a scam. Hope you didn't give out any personal info

(edited)

4 Messages

2 months ago

Nope - I would never give out anything over the phone and they did not ask me for anything. It did come up with Direct TV on my phone that is why I answered it and they knew I was a new subscriber. I just contacted customer support diretcly and they said my account looks fine to themm and there are NO PROMOTIONS going on right now. So it was a must have been scam but not sure if they never asked me for any information what was the purpose ?

Community Support

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254.6K Messages

2 months ago

Hi, @skwilner. We don't want to see you go. Offers are based on account eligibility. We're sending you a DM to take a closer look into that offer. Mark, DIRECTV Community Specialist

4 Messages

2 months ago

I am not going - I just signed up a few weeks ago. I was not really interested in any promotional offer but when I got the call I said OK but apparently it was bogus and a scam call. I do not need any of the premium channels at this time. 

ACE - Expert

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6.2K Messages

2 months ago

Just login to your DirecTV Stream account and verify that the premium channels are not present.


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