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M

3 Messages

Friday, September 29th, 2023 5:43 PM

Says I have no subscription

My DirectTV stream says I do not have an active subscription but I do. The tech on phone said he could see my subscription was active and promised to call me back after he talked to his manager. Its been 5 hours. Anyone else experience this?

ACE - New Member

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1.5K Messages

1 year ago

What device(s) are you trying to log in on?   Have you gone onto www.directv.com and is it giving you the same no-subscription notice?

3 Messages

1 year ago

Thank you for replying! YES, getting the same error when I go there. :( As far as the device I am accessing - its the APP on my smart TV.

ACE - Sage

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46.1K Messages

1 year ago

Try deleting and reinstalling the app on your TV. 

ACE - Expert

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6.2K Messages

1 year ago

Can you log in to your account and verify that a subscription is present?

3 Messages

1 year ago

I have uninstalled and installed the app several times... I can see my subscription on Directtv.com. However if I hit stream now... it says I don't have one. Argh! So frustrating as I just switched over from cable. :(

ACE - Sage

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46.1K Messages

1 year ago

Call back DirecTV and cancel your DirecTV Stream account. Then create a new account. 

Were you previously a DirecTV Satellite customer?  If so, be sure to use a different email address when signing up for Stream. 

ACE - Expert

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6.2K Messages

1 year ago

So,did you switch from DirecTV satellite? Using the same credentials? If so, you need to use different credentials. Know bug with the service.


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