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barr767
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Teacher

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2 Messages

Sat, Sep 11, 2021 12:27 AM

unable to complete activation sign-in on Smithsonian third party app

I wrote to Smithsonian to update the link their app directs to for Directv authentication. Their response was as follows (although as I’m completing this form I see listed both Directv and Directv Stream, leading me to think they are not actually one entity as your website shows, and possibly you’ve yet to create a link for Directv Stream authentication):

Open the app, go to More > Sign In with TV Provider > DirecTV

User enters their account email, chooses "Yes, I have a password", and enters account password. If this account is unable to log in to this page on iOS, have user contact DirecTV support for assistance to combine and resync their account logins.

If DirecTV support is unable to assist you, please get a ticket number from them and ask to escalate the issue to a supervisor.

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ACE - Expert

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554 Messages

1 m ago

Do you have DirecTV or DirecTV Stream? The 2 services are totally different and require a separate paid subscription.

barr767

Teacher

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2 Messages

1 m ago

Thanks for your response. I have Directv Stream. I was just reviewing article https://www.directv.com/support/stream/article/KM1222524/ which says it will specify “Directv Stream” so the Smithsonian app is not yet available.



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