Care Codes are DirecTV Satellite error codes, not DirecTV Stream. Max works fine for me using Roku, Fire Sticks, Tablets, or cell phone. What device are you using? Are you a previous satellite user? Using the same credentials? If so, you need to use a different credential for the DirecTV Stream service. 

I am using PC and phone. Don;t and never did have DirecTV Satellite only stream. Can not use the roku because they want you to go log in on a pc or phone with a provider which i can not to put there code in. It does not mater what provider i pick whether it is ATT, Directv or Directv Stream it always shown the same,

Incorrect user ID or password. Try again.

Care code: 201 [LU100]

PC (Windows or Apple)? Phone (Android or Apple)? Code? No idea what the code is for! Who is "they"? On Roku, Fire Stick, etc. you just download the app from the Play Store. It's just an app, just like any other app that you might download. Provider you pick is based on the subscription service that you subscribe to - DirecTV, DirecTV Stream, Hulu. Netflix, etc.

Did you subscribe to the service via Roku or on the DirecTV Stream website?

Have you logged into your DirecTV Stream account and verified that you have a MAX subscription?

Yes i have a max subscription thru Directv Stream. I use windows on pc. Android on phone. As for the code i was talking about is when i am on my roku and go to log in on the max app there with a provider it says to go over on a computer or phone to the max app and after log in you need to enter the code they just gave you to activate in on the roku app. So i am right back with the same problem i can not log in! The problem is not with anything i am doing it is a problem on the Directv side! And there are other people having the same problem as me Directv stream said and they did not know how to fix it just that they are having people look in to it.

Well, I don't know what to tell you! I just finished installing the MAX app on my Chromebook, Windows 11 PC, Android Phone, and Lenovo tablet. They all installed successfully. Never asked for a code. Asked me to sign in with my TV Provider. Selected "DirecTV Stream". Sent me to AT&T to sign in with my credentials. Which I entered my credentials for DirecTV Stream. No issues. Content streams with no issues. Something Is not right with your account to get the Care Code 201 error code, which is a DirecTV Satellite error code.

Unfortunately, I am not at the right location to test the Roku device.

Now when i try to log in with Directv stream provider today it shows,

Can’t Verify Subscription

I even tried Directv and AT&T provider.

And they finally got it fixed where i can log in about 30 min ago and it's all working now! It only took them almost 3 weeks to fix! lol

I know this is an old post, but what did they do to "fix it".  

How long ago did you sub to Max thru Directv Stream?

Not stream....satellite

You posted in the DirecTV Stream forum. 

Different service. Post in satellite forum.

Thanks all